LoveShackFancyReviews of loveshackfancy.com

I spent months waiting for a very expensive two-piece set from the Resort collection. It finally came in stock and I ordered the skirt (cost $995) as soon as it hit the website. It quickly sold out. Meanwhile I receive my package and it contains two children’s plaid skirts. A completely wrong item. Granted, CS did resolve the issue BUT I had to return the erroneous items and wait for LSF to receive those before they will issue the refund. No attempt by them to locate the actual skirt that I wanted so badly in any of their stores. Just a “sorry it’s sold out.” Really very disappointed in the incompetence at their warehouse facility and the red tape I have to go through to fix THEIR mistake.

The prices are insane for styles and designs that are available at a fraction of the cost. It is humiliating that they would take advantage of our younger people and take their hard-earned money. It's insane -

Horrible company that treats people with zero respect! Do not support these frauds

WORST COMPANY EVER - I’ve spent thousands at LoveShackFancy over the years, but this has been the worst customer experience I’ve ever had. My order arrived half-opened, poorly sealed with one flimsy strip of tape, and covered in huge “LoveShackFancy” branding — practically begging to be tampered with. The cooler I paid for was missing, the claw clip was broken, and when I tried to get help, they ignored my calls and emails multiple times before finally replying. Their “solution” was to promise a replacement claw clip, yet three weeks later it still says “being prepared.” As for the missing cooler, they flat out refused to replace it, trying to blame me for not buying “shipping protection.” That is disgraceful — it’s the retailer’s responsibility to deliver the order, not push blame onto FedEx or third parties. This brand markets itself as luxury but delivers cheap packaging, missing items, and customer service that vanishes when there’s a problem. I’ll be filing a chargeback with my bank and warning others: don’t waste your money on a company that takes your cash, ships incomplete orders, and then ignores you

I placed two separate orders when the Stanley cup collab dropped - both with gift wrapping. One order arrived timely, the other said "label created" -still literally 15 days after I ordered. I emailed and was told sometimes it doesn't update and rest assured, all Stanley orders have left the building. So they now respond saying they placed a "complementary replacement order ", It's been three weeks. I noticed the amount was not including the gift wrapping. Again, I emailed to clarify and was told Stanley isn't eligible for gift wrapping (when my other order that arrived was gift wrapped). They only refunded the gift wrapping fee when I called them out. Their customer service is abysmal. They gaslight and cannot complete a simple order.

Every time I have ordered online, my order has been incomplete or incorrect! Some of the items we want are not in our local store, but when I place orders for items in stock, it takes them a week to fulfill the order and then they refund me stating the items are now out of stock! I have received incorrect items in my orders, and most recently I was missing a large item from my order. Customer service had me file a claim with the shipping protection. I am always sure to add it to LSF orders because they have a very strict, not our problem policy! Customer service is okay, I feel like for the price point of their items, customers should get more than a “sorry for the inconvenience”. Especially for repetitive issues! Shop in store if you’re able, because they definitely don’t have the online sales together!!!!

I ordered the LSF x Stanley collab tumbler on August 19th at 12:02 PM (just 2 minutes after the drop). It’s now September 2nd, two weeks later, and I still don’t have my order. I’ve reached out multiple times over the past week and keep getting the same runaround. They claim they have 7 business days to ship, which originally wasn’t even stated on their site until I called them out and they quietly added it. My order has had a FedEx tracking number for a full week, yet nothing has actually shipped. I paid $77 for a tumbler and they refuse to issue a refund. This is completely unacceptable. 0/10 I would never recommend shopping with LoveShackFancy.

Item said to sign up for restock notification but when I contacted to ask about it they said they do not have plans to restock the item.