LoónaReviews of loona.app

I honestly love using this app, I find I fall asleep so easily since using it. 100% happy! Well worth the money.

To Loona, And everyone out there. 🌸🌈🌏 I highly valued the concept of the App and purchased the 99 cents for 2 weeks trial. After 1 single trial when I wanted to use it again the 2nd time, I started to have pages coming at me like an obstacle course. Those pages wanted to charge me more every time I clicked on them. When I was not able to 'get in' and use/trial/experience the App, I connected via Email to explain this, also expressed my disappointment and asked to be unsubscribed. The support team was insistent that I'd give an other try. I thought, that is reasonable and I did. Only at the 3rd Email I started to receive practical guidance WHERE to log in.. This vital info was not part of my welcoming Emails..(!) After couple more back and forth I managed to explain to customer care that my enthusiasm is really gone for now and all I wish to do just to unsubscribe. After repeated reasoning I received a kind and accepting Email while I had to 'work for my case'.. all in all though the team was helpful and they have even sent a courtesy mail to follow up on me when I was silent for more than a day. So I did appreciate the good intention. It seems to me, for those of us who ended up upset, feeling like being taken advantage of or cheated, we simply did not have a clue first up where to log in(!) This is a huge piece of information here as I still believe in the quality of this service and good intentions of the marketer team. Understandably, it will be a problem for us 'newbies' if all kinds of 'buy again' pages pop up instead of the login area. I personally easily get flustered, anxious and upset so I tend to want to instinctively veer away from any kind of 'scammy feeling situation'.. Based on my analysis of most reviews that I have read to understand better what seems to happen, there is no middle ground in the feedbacks.. that proves a pure misunderstanding. It might very well be an easily fixable technical glitch that lets this seemingly wonderful app and a genuine team behind it down, along with all of us who really wanted to have a go. And I do have a feeling that this is an accurate observation based on all of the 5 star reviews from those who managed to use it ('by getting into the right area') right away. Please, Team, look into this as this tech oversight costs so much on both sides: gives rise to losing so much joy, your connection to appreciative crowds and well-deserved sales profit after all your hard work to develop this fabulous concept. I would love to give this a go one day. My mind remained open. But for those of us with anxiety issues this problem not only doesn't relax us it upsets us further if that makes sense that flies against the very benefits this concept was made for. Thank you Dear All for reading. I hope I contributed some value here for more clarity. Wishing Everyone All the Best. 🙏 Cheers Marchie 🌸🌏🌈 QLD - Australia

As with MANY other people - I too tried the trial, cancelled within the trial period, and they charged me the full amount before the trial was even over. I contacted them through email (they won't even provide a customer service phone number to call) and surprise, surprise - they aren't responding to my numerous emails. This app is a SCAM, please do NOT give them your money, I'm telling you, you'll regret it. They charge you, and then refuse to respond to your emails. I can't even believe anybody gives this app any rating higher than 1 star, it just blows my mind. The customer service is a JOKE. The only service they provide is taking your money and then ignoring you when you ask for a refund. This company should be reported for FRAUD.

This app is like no other! It has seriously changed my life and I look forward to it every night! As you color along with the narrator's you see these beautiful world's unfold. Loóna has me for life!

I love this app, kind of like coloring for adults while hearing a lullaby. Recommended!!💗💙

Love the app it really does help me fall asleep or just relax in the day. Also, the company has great customer service. I signed up through a promotional email and couldn't find if the pricing was in American or Canadian. I ended up using a Canadian card and got charged with an additional amount for the exchange rate. I contacted them and they gave me a full refund so I could sign up again using a different card. It very easy and pleasant experience.

I downloaded free trial and decided to get annual subscription. At first I was using it from time to time but then I stopped using Loona altogether. When my yearly subscription was due to renew I was considering cancelling but I thought to give it another go. Now using it all the time. And my sleep improved greatly. Well done Loona, amazing app. Keep up the good work ❤️

Very happy with this app. Sleep already improving