LoónaReviews of loona.app

I had an issue where the voice narration was not working. I reached out to customer service and they fixed the issue the next day. I was impressed with how fast they fixed it and that they took it seriously. Absolutely fantastic experience and a wonderful app.

Excellent developers who took the time to address a bug.

Loóna is a wonderful app. The sleepscapes really makes me feel sleepy whenever I do it. The music is great and the animation is really cool. I would recommend this app to everyone who needs a calm and relaxing sleep experience.

I accidentally started two Loona trials on two different devices. I was happy to continue with the paid annual subscription, but because of the two trials started at once, I was charged twice. Loona quickly refunded one of the annual subscriptions. Their bedtime sleepscapes, music and stories are a treasure trove and both my daughter and I love them. We do the sleepscapes together. Truly a wonderfully made product.

I really love this app & have recommended it to friends who now also use it - & no I am not paid for this review, my review is genuine. I actually had a similar experience to others here with the auto-renew subscription, which is through the app & gives no notice. However, I actually ended up with 2 subscriptions as I signed up through the app, (which then appeared to expire/stop working) so I then again signed up (separately) through google play. I emailed Loona immediately after being charged for the auto-renew subscription through the app again (which truly does not give a warning of the upcoming charge). You can access this subscription via a link on your original invoice. I explained the situation & that I now was paying for 2 subscriptions on 1 device & they gave me a refund for the 2nd auto-renew charge immediately, no questions asked. They were very kind & understanding. I will continue my subscription through google play & continue to use this great app - Thank you!!

Hidden Subscription and no notice of auto-renewal. This subscription is not visible in the subscription area of iphone. I went through and specifically canceled all subscriptions but of course was unable to cancel this one as it's not listed even though I signed up using the app store. There is no notice of auto renewal - which for me is oddly every 6mo. They milk you for whatever cash they can suck out of your bank account and do NOT offer any refunds. I had a charge come thru saturday and 8am monday morning I emailed them requesting cancelation and refund. Pointing out that I haven't even opened the app (it's not even on my phone!). They refuse to refund. Reading others experiences I can see that they make a lot of $ abusing customers this way. Very misleading. I bet all the 5 stars reviews are fake purchased reviews. Buyer beware.

This is the most relaxing, beautiful experience I’ve ever had….hands down. My iPad is large and the colors, the narrators and the stories are without compare. Please add my voice to the choir that praise your talented mages.

I did not like this app and stopped using it. As it goes, forgot to cancel and it was automatically renewed. No email or text to announce that it was going to renew, which clues me in to a company that does not take good care of customers. I asked for a refund twice the day of the auto renew and after the first "no" and got another "no" .