LogoupReviews of logoup.com

Didn't meet promised time frame for proof. Customer service proved incapable and rude. The "designer" who was assigned to my project had no sense of urgency nor expressed concern for the specifics of my order. The only communication I received was through my own ardent initiation and persistence. My request for escalated customer service was no more helpful or consistent. In the end, the proofs received were of terrible quality. The energy I experienced from Logoup was that of people who didn't want to provide good service, good communication or a good product. Despite my patience and efforts to find ways to make a transaction work with this company, the agent I spoke with sought excuses to not be able to accommodate my order. Unfortunately, I would never work with this company or recommend them to anyone who values time or money.

Do not order from this company! After they quote you a price and get your payment they will send you a bill for "extra" charges and fees.

***UPDATE*** spoke with someone on the phone after all my orders were cancelled and I was blocked from the site for "bad reviews". I get the policy, I just wish they would WANT to change your mind with good customer service. I upped my star rating because the guy I spoke on the phone with was very nice and apologetic on "just company policy". It's a shame the company blacklisted me, I would've given them another chance or just not rushed anything through them moving forwards! I used logo up for many years with virtually no complaints. I placed very large costly orders consistently with them. I always told my clients that items took 3 weeks. Their turnaround time is dismal, but even that I was willing to deal with. I had one order recently which had to be rushed, so I paid the rush fee for 1 day and still didn't receive my items for 2 weeks. When I asked, they explained proofing took longer due to a "file error" and that the rush only applies to the ship, not the 3-5 day processing time. I took it that time BUT this second time was the last straw. I ordered my items with PLENTY of time for a proof, process, and ship. I heard nothing from them till end of day 3 when i had to ask where my proof was? They argued back and forth with me blaming me and asking for more money. They said I could pay $175 to rush it. I kept pointing out that they had delayed my proof and I shouldn't have to pay the rush for their mistake. But instead they just kept repeating the same thing that there were "problems" and asking me to pay. I still have yet to receive my proof (day 4). I couldn't believe that a professional company felt the need to argue back and forth through email with a pretty good customer of theirs.

The several years, I have ordered several thousand dollars in uniforms from LogoUp. I have always liked their products, pricing, and how easy it is to place an order. Every fall, I order Nike Long Sleeve Polos. Last year, I ordered and paid for the long sleeve polos, but received short sleeve polos. When I contacted Customer Service, they made me jump through hoops to prove my claim. I had to take photos of the shirts and send them to them. Then I had to wait while they “investigated” my claim and figured out what went wrong. Pretty simple what went wrong...the person pulling the shirts for embroidery was not paying attention. They concluded their “investigation” and admitted they sent they wrong shirts. They proceeded to offer what they said was a great deal of giving me 25% off what I paid for the long sleeve shirts. Mind you, they sell the long sleeve for $69 and the short sleeve for $45, so 25% off what I paid is $51.75. They were quite offended when I told them their offer was ridiculous, when I can purchase the short sleeve on their website for $6.75 less than what they were offering. I offered to keep the shirts at 25% off the short sleeve price (which is what they sent) and they refused and sent a return shipping label. My order of Long Sleeve Polos for this fall just arrived and guess what... they are short sleeve. I contacted Customer Service and it’s deja vu all over again. I own a franchise located in the same town as the National Headquarters and every new owner comes through my office as part of training. Many of them ask about uniforms and I have always recommended LogoUp. Not any more! I’m done dealing with their incompetence and stupidity. We

Fine products, good prices, horrible customer service. Have tried to resolve an order four times with no luck. They simply say "don't call back or we will contact the authorities in your city/state. Have threatened me by saying they will put a bad review on my webpage.

The products are fine and well priced, but the customer service does not help the customer. It clearly show 100% Satisfaction Guarantee on the website, but they do not accept returns of items. No where is this mentioned on the returns page, but hidden in the FAQ. Management is unwilling to take feedback and simply stated we will no longer do business with you. I will give them 1 more chance and update the review pending the outcome.

It was my first business deal with LogoUp when I embroidered some polos for my company's staff. LogoUp delivered quality products in just few days. I like their services, and will use them again in the near future.

Last month, I wanted my college football teams t-shirt with a logo within a week. LogoUp not just delivered the embroidered t-shirt within the deadline, but they also gave me the high quality profucts.