LogoupReviews of logoup.com

They will nickel and dime you to DEATH!!! Go somewhere else and shop that actually appreciates your business ans isn't just trying to come up with ways to get more money out of you even after you have paid and submitted the order. They will literally HOLD your order hostage.

This company is the absolute worst!! I placed an order May 16th, on May 20th I received an email stating my card could not be processed, I immediately called and spoke with a representative who took my payment over the phone. On May 21st, I received another email indicating the same issue. I responded to this email with a screenshot from the previous day where the funds were removed from my account. On May 22 I received the design proof and approved it within 23 minutes of receiving it. I then received an email indicating my design was entering production. On May 29th after not receiving any updates I contacted LogoUp to inquire about my order status. I was told that it was still in production phase, on June 5th I received an email stating my card could not be processed. I called Logoup again and explained that I had already made the transaction with a representative from LogoUp. Finally I thought after this I would receive my order. Here it is June 10th and I haven't received any update. The progression bar on my account on the site hasn't changed. I have very frustrated clients, still haven't received anything stating my order has been shipped. The progression bar still shows in production phase, and no one is responding to my emails. I, personally, will never use this company again. I was also receiving emails that looked as though they were coming from two different staff members who possibly didn't know the other was sending me emails. I am in serious disbelief that this company does business in this manner.

See the other negative reviews BEFORE doing business with them. I spent over $1,000 with them, but was treated very rudely. I used Logoup for many years and was pretty happy with them. I can say that the quality is high and the ordering is easy, BUT lately, the attempts to upcharge everything has been really shady and the customer service has become horrible. Their shipping is really expensive as well. They now try to upcharge every item for colorfast string (is the string you are embroidering my full price order not high quality?) The tipping point was when I needed one of my items to have a different string color (logo was in black, shirt was black). They charged me $25 to digitize the logo they had already digitized and were extremely rude about it. I am writing to save other people from entering into a relationship with them and being disappointed like I was. Looking for another vendor now.

Received unsolicited spam email from this business.

What a scam! Placed an order totaling 1065 dollars for 95 hats with logo embroidered. Received an email stating my logo would require a higher stitch count so they would like to proceed with my order for 8.99 more per piece ($854 more). I replied with please cancel the order. they then replied with we can do it for 4.99 more per piece ($474 more). When you advertise a price and an order is placed the deal is complete. I wonder if they scam everyone this way???

Poor customer service. Items not delivered on time, despite paying extra for rush production. Items that are sold as being "in stock" end up being back-ordered with no notice that they'll not be delivered on time.

The worst company when it comes to doing business with, the agents and customer service super disrespectful towards customers and never take responsibility for now and for filled order, I requested a full refund for doing business with this company I do not recommend them complete scam

Terrible! Beware! This company is very unprofessional with the worst customer service