LogoupReviews of logoup.com

Shipping is high. Everything else is great.

The quality of their work is really good but the negative is two-fold. 1) their production time is long. 2) the price of shipping is expensive. I usually get my orders in about 30 days. I usually plan for that but when I need something quickly, I have to pay for expedited shipping which is ever more expensive. If they could improve on the 2 negatives, I would give them 5 stars. I'm currently looking for a local vendor. Even though the quality is good, the production time and shipping is making look local.

Very slow to sew. It took longer the second time I ordered than the first.

***UPDATE*** spoke with someone on the phone after all my orders were cancelled and I was blocked from the site for "bad reviews". I get the policy, I just wish they would WANT to change your mind with good customer service. I upped my star rating because the guy I spoke on the phone with was very nice and apologetic on "just company policy". It's a shame the company blacklisted me, I would've given them another chance or just not rushed anything through them moving forwards! I used logo up for many years with virtually no complaints. I placed very large costly orders consistently with them. I always told my clients that items took 3 weeks. Their turnaround time is dismal, but even that I was willing to deal with. I had one order recently which had to be rushed, so I paid the rush fee for 1 day and still didn't receive my items for 2 weeks. When I asked, they explained proofing took longer due to a "file error" and that the rush only applies to the ship, not the 3-5 day processing time. I took it that time BUT this second time was the last straw. I ordered my items with PLENTY of time for a proof, process, and ship. I heard nothing from them till end of day 3 when i had to ask where my proof was? They argued back and forth with me blaming me and asking for more money. They said I could pay $175 to rush it. I kept pointing out that they had delayed my proof and I shouldn't have to pay the rush for their mistake. But instead they just kept repeating the same thing that there were "problems" and asking me to pay. I still have yet to receive my proof (day 4). I couldn't believe that a professional company felt the need to argue back and forth through email with a pretty good customer of theirs.