Living SpacesReviews of livingspaces.com

A non-honest and deceiving sales team. They encouraged me to buy the protection plan and told me the money will be refunded to me after 5 years if I do not use the plan. Now after the five years completed and did not use the plan, I requested the refund however they offered me only a store credit which I can not use since I have left the state. Also, the customer service were not helpful at all and claimed the associate person is not working any more with them and there is no any other options available. Will never recommend Living Spaces

Original Order: Order Date: Jul 24, 2022 Expected Delivery Date: Aug 15-Aug 24th I made numerous calls to Living Spaces and XPO through this process with no solid information on where the furniture was located, how/when XPO was going to pickup the item, and when it was going to be delivered. I got the impression that there was no solid communication between Living Spaces and XPO and no real time information on when things were going to happen. Questions I was asking: Where is the item? Is it in the warehouse in the possession of Living Spaces? Is Living Spaces transporting the item to XPO or is XPO picking up the item at the warehouse and then transporting to a local hub? I was only provided with windows for when these things were going to occur. I got the impression that there was no solid communication between Living Spaces and XPO and no real time information on when things were going to happen. I called on Aug 16th and was told that the order was cancelled and was told there was an "error" in the system. New Order: Order Date: Aug 16, 2022 Expected Delivery Date: Aug 31st-Sep 8th Since my new order has been placed, I've again asked for updated information on my order. I wanted get the order expedited. I called the customer service number and asked to get the order expedited. I was told that this was to be handled by the Nationwide team, and was going get correspondence within 24 hours. That has not happened. Main problems: -Lack of transparency. Give me realistic expectation on delivery. -Lack of real time tracking and unattainable delivery dates.

I wish I could give Living Spaces 0 stars. The most unprofessional company. I ordered a kitchen table from Living Spaces and paid for the full-service delivery, which on the website stated "assembly of item" and "removal of boxes and debris" after reading this, one would assume the assembly would occur inside the home of the customer. However, my kitchen table came fully assembled and obviously did not fit through my door. The delivery driver called me and explained the issue and said he would call me back. However, he never called me back, and instead, I received an email stating my delivery was complete. The email included a picture of the kitchen table outside my apartment complex and my signature, which was forged because I never signed anything; I never even had the chance to see the table! It would have been really great if the delivery driver called before departing with the table and asked if we would like to take the legs off. The delivery driver did not do so. This would have been a great solution. I had the tools to do so but was not even given the chance. Once I called living spaces customer support.. they explained I would need to pay a rescheduling fee since it was my fault that the item did not fit through my door. I did not even get the courtesy of an email stating the driver took the item back. I had to be the one to call Living Spaces to figure out what happened to the item that I paid for since, according to Living Spaces, my item was delivered. The manager to whom I escalated the issue told me the $100 delivery fee was nonrefundable, and I would also be charged a 10% restocking fee. She did not apologize for my forged signature and false confirmation of delivery. She then continued to end the call by giving me a countdown on the phone, "I am hanging up in 3 2 1." I found this extremely unprofessional. NEVER ORDER FROM HERE. HORRIBLE CUSTOMER SERVICE AND RUDE PEOPLE.

Most of the time, when buying things online, we take into consideration the length of time for delivery. LivingSpaces.com has a number of competitors whose delivery windows take longer, which is likely the reason you may purchase with them instead. Don't be fooled, though. They promise quick deliveries, but actually take just as long, if not longer, than their competition. An order placed in mid-July had a delivery window of early August. Upon calling LivingSpaces (877-266-7300) in mid-August, I was informed they moved the delivery window two weeks later. They couldn't provide a reason for doing so, despite apologizing, and recommended I speak with their delivery partner, XPO Logistics (800-600-8861). Frankly, this should've been handled by them but I agreed to call them. XPO's response was that they don't have any record of my order, even after providing the phone number, shipping address, order number, and complete name, exactly as written in my order with LivingSpaces.com. They recommended I call their "Less than Truckload" number (800-755-2728). I did, and was transferred to another number (800-883-4797), upon entering my delivery zip code. The woman at that number said she didn't have my order number and recommended I call their courier service (212-855-7777), giving me another number. I called that number, it rang, and then went silent for about two minutes. On a whim, I stayed on the line, and Jasmine eventually connected. She asked for the order number and my phone number. I gave them to her and she said she had no record of my order and asked for a tracking number. I never received a tracking number, just an order confirmation number, and was told I would get a tracking number once the order shipped. I told Jasmine to hold while I called LivingSpaces.com again and patched her on the line. LivingSpaces verified my information and I introduced them to XPO. LivingSpaces then told me the order hadn't been handed to XPO yet, but couldn't tell me why. I politely let Jasmine disconnect and requested LivingSpaces escalate my ticket to find out why the order hadn't been handed to the delivery partner, why the delivery dates changed 16 days past when they were supposed to be scheduled, where my order was, and when I would receive it. LivingSpaces then informed me I would get a call within 48 hours with someone that might be able to answer these questions. I STILL have no resolution on this order, however I AM resolved never to order things from them in the future with this kind of confusion, disorganization, and disregard for customer care.

I purchased over $15,000 worth of furniture from the Living Spaces in Pflugerville TX. Only one of the items I purchased the extended warranty being a white outdoor sectional, mistake #1 bad thats how they get you.At the time of purchase I was told by the sales agent, that everything has A ONE YEAR WARRANTY including an imported wool rug (the largest rug they carry and costing $1000). It looked amazing until I vacuumed it. The fibers started pulling out. I thought it might be xtra as I have made wool fiber rugs and weaving, it had to be a type of settling. NOPE soon the warp (strings in the backing that hold the whole thing together started pulling out at all the edges. I called the store and asked how to start a warranty claim on my rug. “We dont warranty rugs for more than 7 days.” I told them I was told it had a 1 yr warranty. “She was wrong” So your saying I’m just screwed? “We are sorry but we dont warranty rugs.” I asked for a manager and the manager said, thats right we dont warranty rugs. I asked,”So your sales person can tell whatever lies they want to make a sale and you dont even care who it was and there is nothing you will do for me a client that spent 15K in your store and you WONT make good on a $1K rug? She then made it my fault… “did you pay attention to the care instructions? Some care instructions say that they cant be vacuumed. WHAT THE HECK? A RUG THAST CANT BE VACUUMED? That’s right, you obviously didnt read the care instructions on the back. I’m sorry but we can’t help you. When I said Ill be placing a scathing Google review and an all social media she said there is no reason to threaten! I’m not making any threats, I’m caring about other people and to tell them what a horrible company this is and all you care about is the $$ you can take/steal from the innocent client. SO BUYER BEWARE….

Delivered 3 weeks AFTER estimated time frame. Contacted multiple times and could never get a straight answer on status of the order/delay. Arrived yesterday broken and unusable (can't open drawers, split wood on top right). Poor quality and finish looks cheap. Have to wait 2 more weeks for them to pick it up/return. Unacceptable.

We ordered couches and tables, unfortunately our home we were building in Texas was delayed by 6 months. We called when all pieces reflected preparing for transport and updated to our Az address, told to call Synchrony and all set. 10 days later everything is in Texas and we are being told “too bad” pay us 25% restocking fee because it was custom and reorder if you want??!! Worst customer service ever.

Ordered a couch april 13. Delivery was changed 2 times. 2nd time, it was out for delivery May 27th and then they called that day within the scheduled window time, and said they weren’t able to deliver the item. The reason was “unknown”. They told me I had to wait another week to have it delivered. They ended up calling me before the scheduled delivery day and informed me that the couch was “soiled” and unable to deliver it. How could it be soiled all of sudden? It must have been soiled a week prior when you couldn’t deliver the couch for “unknown” reasons. I told them I wanted a refund immediately and to cancel my order. The representative said she would do that and follow up. Never heard from her. Had to call customer service 2x after “chatting” with a few representatives online. Once I called, they explained they had no notes on my account and didn’t know what happened so I had to explain the situation from the beginning! They told me they can’t process the refund until they confirm that they have the couch. THEN they tried to charge me a restock fee. Why would you charge me for anything when you were at fault and it’s STILL at the warehouse. It was never delivered to me!! I had to call back and get the refund amount adjusted to not include any other fees. They told me it can take 4-6 weeks to get a refund. This was the worst experience ever. I knew to expect a delay since covid, a lot of places are impacted. But the service is is absolutely ridiculous. I will never order anything here again. Not even a pillow. I would rate this 0 stars if I could. Buyer Beware.