Living SpacesReviews of livingspaces.com

Absolute worthless company who could care less about customer services ce. They make you dispose of defective items after they replace the defective item.

I’ll cut to the chase, avoid this company! I will for the rest of my life. We were in the process of building a house and naturally you have to order fixtures in advance and then coordinate the installation of those with several subcontractors. When we realized that the lights we bought ($150 each x4) we’re not going to work I reached out to the company and they said because we were outside of the 7 day return policy there was nothing they could do. 7 days!!! This is 2022. We are on the tail end of a pandemic. Tell me what other company on the planet has a seven day return policy. The organization clearly has no desire to compete against very reputable companies. I spoke to one sales representative and then a manager. They had no desire to do anything to help me nor acknowledge any understanding but was advised I should have read the return policy. Good grief. Get with the program Living Spaces, otherwise you won’t be around very long. You sure won’t see another dollar of mine.

The sales help is great if you find an experienced one. The Customer service is also good. Unfortunately, the quality of the furniture is lacking. I have had broken legs, cracked drawers dings and scratches on about half the pieces we bought. They exchanged it but some of the new pieces are worse than the original. The furniture gets man handled being loaded and some comes in that way. Poor QC at the factory overseas and then no checking before shipment. It's been a major hassle. In their defense, stuff I have bought from Walmart, Wayfair and even Furniturologie with a $2300 table have had major qc issues. No one cares or has pride in craftsmanship. Sellers just flog stuff out.

DO NOT recommend purchasing anything from living spaces! Primarily because their customer service is very unhelpful. Also, a word to the wise, if you do order anything from Living Spaces, be aware that you only have SEVEN days to return or exchange!! The bed we that we waited 3 months for was ordered incorrectly as a California King, instead of a standard king. We waited 14 days to put it together, because we had to finish painting, only to realize (after spending over an hour assembling it) it was the incorrect size bed. Customer service was extremely unhelpful and said there was nothing they could do because it was “past the 7 day window for returns”. Absolutely pitiful customer service. Will not be ordering anything from this company again.

Worst customer service. Very bad quality sofa and loveseat. Great salespeople in Frisco location. We bought $1800 worth, the sofa and loveseat arrived to our house with many defects (uneven arms, lose sewing, holes) when called customer service, no apologies and asked me to send pictures. I asked for a manager they told someone will reach out to me but no one did. I got an automated call that a technician will come to evaluate after a month and half. What a rip-off. They altered my review I left in Google and some how made it 5 stars.

I wish I could give this company a negative rating. My experience was so bad that I had to dispute it with my credit card company. I ordered a daybed back in February and it is now nearly May and I still haven't received it. I had to pay $250 for delivery alone, which is crazy in today's retail world, and after waiting nearly a month for its arrival, it was delivered to the wrong address by their shipping partner XPO. I contacted XPO and Living Spaces and was told it would be retrieved and redelivered, and that I would receive a callback within 24-72 hours to schedule redelivery. I never received the callback and each time I reached out to Living Spaces, they told me to contact XPO, visa versa. This went on for over a week and I was eventually told by some clueless person that the package was still at the incorrect address. I drove 40 minutes to the incorrect address (same street name and number, different town) and found a note from XPO saying it was picked up. I contacted Living Spaces again who told me to reach back out to XPO. At this point, I had spent $900 and hours of my time with no resolution, so I handed it off to my husband in hopes that he could get to some sort of resolution (he works in furniture logistics). He got slightly further than me only to discover that we couldn't even get a replacement delivered because it is now out of stock. I am STILL waiting on a refund from Living Spaces, so I ended up disputing it with my credit card. I am writing this while I am on hold with XPO, YET AGAIN, because they won't stop calling me. I guess when Living Spaces eventually cancelled my order it requested that XPO pick up my package (that I never received?!) for a return. Hands down, worst retail and shipping experience I have ever experienced. To layer onto the frustration they still have my money... mind blowing. Take your money anywhere but here!

I ordered a dresser and two night stands in January with delivery in mid March. I got an email that my order was on its way and expected delivery March 16th. Never showed up. I called XPO on March 27th. They said the order was incomplete, they only had one nightstand. I then called Living Spaces customer service. They told me the order was shipped complete and they would contact me within 72 hrs. Crickets! It is now April 9th. I called Living Spaces again and was put on hold. After 20 minutes they hung up. I called back and was put on hold again. After 20 minutes I was told there was already a ticket open on my original complaint and I would have to wait for that to be resolved. No timeline, just a bunch of apologies. NEVER purchase from this company. Kevin Shipley

ordered a desk. delivery date has come and gone. "customer service" has no idea if it shipped or where it is. asked for someone who cared and no one has contacted me. going to dispute the transaction and not pay. that should get some attention. no customer service or agents that intentionally obfuscate and address issues not at hand. TERRIBLE PEOPLE AND STORE. AVOID AT ALL COSTS