Living SpacesReviews of livingspaces.com

I am writing this review to express my extreme frustration and disappointment with Living Spaces. The experience I had with your company has been nothing short of a nightmare. On Sunday, I received a couch delivery, only to find that one piece was damaged. The delivery driver had me speak with a representative that assured me that the replacement would be delivered the next day, Monday. However, when I called to check the status, a representative had no information and said there would be no delivery. I then spoke to a supervisor who promised that the store would call me with an update. No one called. I called back 24 hours later and spoke to another representative at 3 PM, who assured me someone would call me that day. Once again, no one called. Today, I called again and spoke to a representative who was of no help. I asked to speak to Alex, the supervisor I had spoken to on Monday, but they initially lied, claiming they didn’t know who Alex was and tried to dismiss me by saying they would email someone to reach out to me. After insisting on speaking to any supervisor, I was finally transferred to Alex who I was told didn’t exist. When I spoke to Alex, he informed me that there was no status update on my order. The store supposedly submitted it, but there was no further information. I was told I might hear back next week, which means I have to wait over a week just to get any update. This level of incompetence, dishonesty, and lack of communication is unacceptable. The lack of urgency from the company on rectifying the situation has not only wasted my time but has also caused significant stress.

Ordered the Allie Buttercup small sofa/loveseat, and crossed our fingers it would make the 200+ mile trip from Frisco, TX. Communication was great by text, and exact window for delivery met by shipping company. Their logistics office left a voice mail AND texted to comfirm delivery date. WOW: shipper called as they were near. Truck couldn't make it down our narrow drive, truck driver used dolly and CARRIED the love seat 40 yards, into our home and neatly placed it for us! Impressive! Unpacking was easy, we found the feet inside the undercarriage compartment, and used the hex wrench included to attach them quickly. We love the modern, clean lines and soft fabric. We like the deep and moderately firm feel. Well done, we are suprisingly pleased.

Living Spaces has poor customer service! I purchased a sectional w/chase. I checked reviews and seemed. Once we unpackaged the sectional and sat on them, I was disappointed. I know it was my responsibility to check return policy, however I didn’t and being that I was disappointed with the product, I thought it would Be a smooth return transaction. Unfortunately I called passed the seven days, so yes I was repeated continuously about the return policy. However none of my emails had the original receipt where it states clearly the return policy, nor did I receive any receipt upon delivery. Instead of saying “ I understand, this is our policy (only one time) but let me see what I can do” which the rep did, however at the end of call he kept repeating the return and how surprised he was to know that they granted my refund of course with fees. I will never return to this company for any purchase. I told the rep he needed to work on his skills. Be more understanding.

I paid for a 5 piece sectional as advertised and because they suggested it’s a system glitch on their end I received only four pieces and was told I can purchase the additional console. This is not acceptable considering I paid for what was advertised and should receive what I believe I paid for,

Having gone through BBB to complain and seek a remedy, which Living Spaces committed to do, guess what? Just like their pathetic and rude customer service, poor delivery and less-than-Ikea-quality drab furniture, they reneged and never sent the $400, non-expiring gift card. I will continue to write poor reviews of this joke of a business and tell anyone who is thinking of shopping there to avoid like the plague.

Living Spaces is the equivalent of the Dollar Store in terms in quality. “Oh wow, what a bargain!” you’ll say. Once the item (bed foundation) is delivered, you’ll quickly discover… that it’s not (in this case, size) that was ordered. And even though you contact them within two hours of realizing it's not the right size, and their policy says you have seven days to exchange the item, they will tell you that it can’t be refunded or exchanged. Ironically, if I had ordered it through the vendor direct, they would have exchanged it…for up to a year after purchasing it. Wish I would have read the other reviews about this company before ordering.

You can score a decent deal here, and I have several times, with good Full-Service Delivery. However, the customer service is not ideal these days. Some things to consider: -Read everything under each item carefully. Once they take your money, it's VERY stressful to ask them for it back. They do not make it easy. -If you spring for Full-Service Delivery, which I always do, wipe everything down upon arrival. Last time my order came, it was covered in extremely dirty moving blankets, and the fumes coming off it have caused me to have an allergic reaction, despite me having the windows almost constantly open. I'm not allergic to anything, so whatever it is is strong. I'm still dealing with it, a few months later. -They keep as much of your money as they can if you change/cancel orders, so read the fine print and don't order anything until you read every word on the page and are SURE about measurements, etc. -Their customer service has been very friendly and helpful to me in the past, which is why I eagerly came back to buy more and recommended it to others--but recently they have been extremely unprofessional and disrespectful. Most recently, the representatives took so much time getting me a refund (I cancelled the order literally three minutes after placing it, due to their confusing website). I actually called my bank, because I was so worried that they were stalling on purpose. The representatives refused to be courteous and were stonewalling me in a very strange way. The last representative I spoke to was openly yawning while reading off a script in a dismissive tone. I have no idea what is going on with their customer service, but it's suddenly at an all-time low. Between the stinky item and the poor customer service I received, I don't see them as a totally trustworthy company at the moment and will probably avoid them for a while, if not permanently.

I order queen size bed and a Kali king headboard came . I ask customer service if they can return it and I’ll just order a new one so it will come faster . They said that they will charge me for re stocking, return, and pick up fee. Are you F@cking serious? Really?. It’s not my fault that they send the wrong one. I have to wait 1 more week to get my bed .