Living SpacesReviews of livingspaces.com

I spent close to 4,500 for a couch and a bed the first weekend in July with a delivery date of August 22nd only to find out that one of those two items is delayed another 7 to 14 days. Calling customer service is a waste of time, they don't care, they don't prioritize, they have no resolutions. The local store from which I purchased these items, which is the one by Katy Mills Mall was supposed to have called me but they don't care either, as no phone call occurred. Save your money, save your time, save the aggravation and buy from a company like Gallery Furniture, where they actually care about customers

I bought a dinette set ( it was fine) and a dining room table and chairs. The dining room set had some flaws on the table top. Customer service sent a “ technician” who sprayed some shiny fixative which left a gloss in some areas that wouldnt go away. Second table sent to me had half smoothe finish and the other half distressed. . Third table had scratch and blemish so I didn’t accept it. I gave up and kept the second table. So beware of poor quality control and lack of satisfaction.

I bought a bunch of furniture for my new home, and when I checked out, it clearly gave me a delivery date. About a week before everything was supposed to arrive, I got an email saying my order was delayed because ONE item was backordered—and they won’t ship any of my other furniture until that one item is available. I’ve emailed multiple times and tried their chat just to cancel the backordered item or cancel the order, and no one will get back to me. I even told them how I was wanting to place another order for over $7,000 worth of furniture, but wanted to get this order figured out first. Still nothing. I own a business that manufactures products in the U.S., so I completely understand that delays happen. That’s not what bothers me. What’s not normal is taking someone’s money and then completely ignoring them when there’s an issue with their order. At this point, the whole thing feels very scammy, and it looks like I’m going to have to dispute the charge with my bank just to get someone to do something. Definitely would not recommend ordering from here based on my experience.

Terrible customer service terrible delivery team they damaged my property and didn’t do anything ive been contacting them multiple times they always say someone’s going to reach out it’s been months don’t ever buy from this company again they didn’t do anything about my property damaged 0/10

The Carefree plan is a complete scam. I filed a claim 60 days ago. It said that I would hear back in 72 hours. I've heard nothing. Living Spaces won't take responsibility. Carefree, the warranty service, won't take responsibility. Nobody will take my call, and it's a complete black box.

### ★ 1-Star Review — Extremely Frustrating Customer Service Experience I have been trying to contact Living Spaces customer service for **over a week regarding a defective sofa I purchased**, and the entire experience has been unbelievably frustrating. First, the quality of the sofa itself has been terrible. I purchased it only about **six months ago, and it is already falling apart**. For a piece of furniture that is essentially brand new, this is completely unacceptable. What has made the situation even worse is trying to get someone at Living Spaces to actually help me. I submitted a support ticket **over a week ago and still have not received a response**. Since then, I have repeatedly tried using their online chat, but I just keep going in circles with their AI agent. Today was more of the same. The AI agent told me, **“I’m connecting you to one of our human agents now who can assist you further with your warranty claim.”** After waiting and trying to get assistance, I was then told that **all of their agents were busy, they were unable to assist me, and I should simply “try again later.”** The problem is, **I HAVE been trying again.** I have repeatedly asked to speak with an actual person because I am getting nowhere, yet I continue to receive the same response with absolutely no resolution. At this point, I have a six-month-old sofa that is falling apart, an unanswered support ticket that has been sitting for more than a week, and an AI customer service system that repeatedly tells me to try again later because no human agents are available. This has been incredibly frustrating and unnecessarily time-consuming. Customers should not have to spend this much time chasing down a company simply to get assistance with a defective product. I have purchased from Living Spaces before, but after the poor quality of this sofa and the complete lack of customer support when something went wrong, **I will never purchase anything from Living Spaces again.**

The store and associates are great, but customer service is abysmal. We purchased an entire living room set when the store opened in June. Our delivery window was July 28-August 11. On August 10, I called because we had not heard from them once since buying and had no delivery scheduled. I was informed that my new delivery window was now August 23-30. No one had called, emailed, or texted this change and we had already given our old furniture away in anticipation of receiving the new. This is beyond unprofessional. If I hadn’t already paid in full, I would cancel my order and spend my hard earned money elsewhere. Living Spaces is a nice place to visit but buy somewhere else. Unacceptable customer service.

Quality of furniture 5 stars Store itself 5 stars Delivery 1 star Customer service 1 star We bought a nice couch, 2 bar stools, and 1 tv stand The associates in the store were amazing and helped us find what we wanted and what would look good in our apartment. They told us a time window to be home. They did not arrive at the time window. They arrived an hour late. They also said they would call us before they got to our location. They did not call us. They just knocked on the door when they showed up. When they were moving all our furniture pieces in, they broke two of the doors in the tv stand. Unfixable. The delivery drivers said they already reported it and we can get those doors replaced No one reached out to us. We had to go to the store in person and talk to customer service to get the door replacement scheduled. I got an email stating the date and time they would come by and replace the doors. On that day the employee came by and only took a picture of the damage. Something living spaces already had. So i was confused. I called the phone number in the email and I talked to someone who apparently represented a 3rd party company that helps with repairs. They said they needed proof of the damage first before replacing. I was annoyed but I brushed it off and asked for when they would replace them. She said they will contact me. No one contacts me. I call living spaces again. The phone number goes to yet another 3rd party company who had no idea what i was talking about. So I hung up and called the same number to which i was finally connected to living spaces customer service and they decided it was better to just replace the whole thing. I said ok thats fine. They scheduled it for a day on the weekend. They gave me a time window from 3-6pm. I made plans that day after for 7 to go to the movies. At 5:50 they call me to tell me they will be late. So they are late for the second time. They get to our place and the delivery drivers tell me that the furniture that was supposed to replace my broken furniture is also broken. They show me and the doors are broken… So i have to call the delivery service with the drivers there to reject the piece and get ours replaced again. I was late to my movie. We had our new replacement scheduled. This is set for today. They give us the time window for 3-6 again. I wait at home from 3-6. No one texts me, no one calls me. I call them at 6:03 asking whats going on. They tell me then that they are going to be at my apartment at 7:30. An hour and 30 minutes late. Again So they were late 3 times. Brought broken furniture twice, and the customer service for delivery and replacement has been awful. It’s so sad that for a neat store and great associates is ruined by this experience. I do not recommend using this company.