LIT MethodReviews of litmethod.com

Jason has been exceptional to work with throughout the process of purchasing our new LIT Method cold plunge. He was incredibly communicative, responsive, and always easy to reach. He took the time to walk me through the different plunge options for my spa, explained how they could be integrated into our business, and showed just how user-friendly the system is. Most importantly, he never rushed my questions. Even after the purchase, whenever I have a question or need assistance, Jason is quick to respond with helpful, knowledgeable solutions. It’s clear that he genuinely cares about both his customers and the company. That level of support and dedication has made this a fantastic experience, and I highly recommend working with him.

Title: Commercial Cold Plunge I've been using this cold plunge consistently for several months, and it's become one of the best wellness investments I've made. Before buying, I compared several brands and was looking for something that offered reliable temperature control, solid build quality, and low maintenance. This unit has met those expectations. The water stays consistently cold, the filtration system has kept maintenance straightforward, and the overall construction feels durable and well engineered. Setup was simpler than I expected, and the instructions were clear enough that I had everything running quickly. From a performance standpoint, the chiller reaches and maintains my target temperature without issue, even during warmer weather. It's also noticeably quieter than I anticipated, which makes it easy to use early in the morning without disturbing anyone. Customer support has also been responsive whenever I've had questions. The team provided helpful answers without trying to upsell or rush me, which gave me additional confidence in the company.

Great customer service with this company and a fantastic product. We just got it set up and we're really pleased with it. We had a couple of questions along the way with the build and they were very responsive in customer service and that was a welcome change for most interactions we have with customer service. Definitely a happy customer.

I purchased a high end cold plunge tub and cooler from LIT Method about a year ago and all the sudden the cooler is stuck on an endless cycle of rebooting. I called the manufacturer first and who wasted my time and called LIT Method a week ago. I provided all the requested info over 3 days ago and have not heard from their service team since, even after several emails requesting an update. Now, they are not even answering calls during their posted hours on the LIT Method website. I'm sitting with a $10K system that has not been operational for over 3 weeks, and LIT Method support has shown absolutely no sense of urgency in helping resolve this issue. Do not waste your time and money with this company that clearly doesn't care about their customers or providing support for the products they sell. I recommend finding a more reputable company for your sauna and cold plunge needs.

If I could give it zero stars I would! Worst company ever! Stay away! They’ve bait and switch you. They’re not even their own product. We have a business that uses a cold plunge. It broke in two months. It’s taken over a month to just get one part sent back, we still don’t have it. They won’t even answer our calls everything’s automated I would never use their product again. Stay away and help yourself. We have been wait for over a month now for our broken cold plunge tube fixed. No one will call or email us back. They just care about sales and once you have your product they are done with you. Horrible customer Service Looks like I am not the only one who has experienced this unfortunately

** Third Update ** As of 7/17/2026 the Harvia stove is still not functioning. The error codes are out, it turns on but nothing happens. Lit has been unhelpful with this issue. The cold plunge, after working for 6 days also stopped working again. When I requested a refund, they refused stating their "restocking fee". I am going to contact legal representation soon. I purchased a LIT Titan Dual Heat Sauna and a LIT Method Stealth Cold Plunge on April 16, 2026 for commercial use. My experience has been poor from order to today. Delivery: I was quoted roughly a 10-14-day delivery. After customer service repeatedly pushed the timeline back, ignored emails, and evaded giving me straight answers, even lying at one point, the equipment did not arrive until late May — causing a delay in the launch that I had promised my customers. Installation: The professional that I had install the unit mentioned to me that the steam portion of the sauna looked like it never belonged in the sauna in the first place. Like they had bought the sauna and steam from overseas, and poorly connected the 2 together. Screws did not fit where they needed to go, instructions for the panels was wrong, and the floor creaks every time you step in it. The electrical installation instructions on the website and in the included documentation were incorrect and did not match the parts actually shipped. They were also different than what they post on their website. My licensed electrician had to make three separate trips to try to get the units running, at my added expense, and even with that it never functioned properly. Sauna: It has never operated. It returns an E3 error on every startup despite being wired and connected correctly to commercial specification(or as correctly as we can given the faulty instructions), as confirmed by my electrician. Not once since delivery as this functioned properly. Cold plunge: It ran for about one week, then stopped. Despite correct installation — water above the waterline, hoses at the correct levels, filter tight, O-ring seated — it now runs only 30–60 seconds with water flow above 20 ml before flow drops to 10 ml or below and the unit fails. Support: After initial contact with a rep, the company stopped responding to my emails. I was told management would follow up on a specific day; no one did. One thing other buyers should know: after I posted an earlier review about the delivery delays, the company asked me to take it down and offered me a discount to do so. I removed it at the time. Since then neither unit has ever functioned and the company has stopped responding, so I'm posting this fuller account. I've since had to open formal disputes to try to resolve this. Based on my experience, I would not recommend buying high-cost equipment from this company. And I would also suggest looking at Reddit to see more of the same.

We spent months researching commercial cold plunges and sauna systems before choosing LIT Method and it was the best decision we made for our business. They helped build the entire contrast therapy system with floor plan, design, equipment selection and even pricing to our current members. The team here goes above and beyond to make sure you set your system up the right way. Can’t say enough great things about working with them.

This has been one of the best buying experiences I have ever had and everyone at the team deserves credit. I will admit, I was a little bit worried spending over $20,000 on a sauna and cold plunge but I have no regrets. Clearly the product and customer experience team have spent time perfecting their process and delivered an amazing product experience.  Ordering: I booked a virtual demo with a representative who walked me through all the different features on the sauna (there’s a lot). I decided to go with the 8KW wifi harvia heater and all black stealth luxe cold plunge. I love the variety to be able to do traditional heat on the weekends and infrared sauna on the weekdays before bed. I pair both of these with red light therapy and the rep at LIT walked me through how to create a structured routine with the cold plunge as well. I have been using the product for months and have never felt better.  Delivery: It took about two weeks to receive my order from the time I placed it. Once I purchased, the customer support team sent me an email to confirm my shipping details and provided me with instructions on how to schedule delivery. The delivery team contacted me a few days before it was delivered and dropped it off directly on my driveway. I would have loved this in the garage but they weren’t able to squeeze it in without unboxing the top so it had to be left in the driveway. Not a big deal but make sure you clear space if you want this delivered inside the driveway. Assembly: I have a handyman who was able to build the sauna in a little over two hours with the provided directions and video instructions. The unit is made of high quality materials and required 2 people to build it and my handyman said the unit was very nice and can handle all outdoor elements. He has been doing projects for me for many years so I knew this would be an easy project for him. Electrical: I had to hire an electrician to install the required electrical for the units based on the spec sheets that I downloaded from the website. I had this done prior to the unit being installed and everything was easy to follow and connect to the harvia stove. Everything was provided for the electrician to connect the heater in the kit that was sent with the sauna. I was able to connect directly to the unit with wifi which has been great with setting a schedule.  If you are looking for a high quality sauna and great service, this company clearly has it figured out. I am extremely happy with my purchase and will continue recommending the titan and cold plunge to anyone looking for an outdoor combo.