LIT MethodReviews of litmethod.com

The experiences with this company and their service is unreal you can't make this shit up. Justin the owner wants you to send email to info and erikson and guess what that takes forever to hear back and never answer the problems just basically give you bullshit answers. Have been having issues with a new sensor chiller will not get cold for over a month now and still no sensor. They sent one fedex ground on 10/8 and as of the today 10/24/26 no ones where it is and no answers from Lit. This issue was going on for about 3 weeks prior to the 8th and they send it ground not next day or overnite break the bank. Their custom service suck and Justin told me he was going to make changes months ago when we had prior issues and now same result. But he will damn sure call you and beg you to take down your bad review. Look elsewhere there are better companies to deal with. You would think they would send another one next day and make fed ex pay them back for lost one.

The customer service with this company is atrocious. We have two cold plunges and chillers from this company and we have had nothing but issues with these chillers. We have only been using their products since the end of May and have already had problems with two chillers not working properly. First they sent an outdated and inferior unit to what we were suppose to get and it took weeks to get through to them. Now our new unit wont cool any lower than 58 degrees when we have it set on 37 degrees. They have some of the worst customer service I have ever seen. Nothing but problems and they continue. I would not recommend this company for any commercial or home use.

We had a Barrel Stainless Steel cold plunge unit delivered on 6/22/2026. The unit had been set up for less than 1 month and already had signs of rust. We have been going back and forth with the company about this issue, did everything they suggested and the rust remained. We asked to return the product and recieve a refund because we had little confidence that the unit would hold up over time. To date we have not received the refund which is suprpising given that we reported the issue on 7/13/2026, which was less than 30 days of ownership of the unit. Months later and we are still disputing this, to no avail. I would not recommend this product.

Awful experience with customer service. Ordered cold plunge and infrared sauna, damaged heater lamp arrived twice for infrared sauna so that I'm still unable to use my sauna for over a month. Called, emailed, escalated, they do not follow up, just feed you basic language and apologies. I would not trust this company to order, regardless of how fabulous their product might sound like. This is not how you do business. I can only imagine how they deal with warranty issues.

I was reached out to after leaving a 1 star review. Had calls scheduled twice with support to try and fix the issue and no one ever answered or got on the zoom call with the link THEY PROVIDED.

Once the sauna is unpacked it is impossible to return, no matter what the issue is. This is clearly stated by the company and you should believe it.

I purchased a LIT Titan sauna for approximately $15,000, delivered June 12, 2026. It arrived with a floor panel cracked through and a wall panel bowed so it won't sit flush or align. Both are structural, not cosmetic. The unit has been unusable since delivery. I provided photos, video, and the serial number within days of unboxing. LIT initially classified the damage as cosmetic and offered $500 plus touch-up paint, suggesting I hire my own repairman and use wood filler on a cracked structural floor panel in a high-heat unit. After pushing back, LIT confirmed in writing on July 31 that they would send a replacement floor panel and wall panel. The touch-up paint shipped August 3. As of today, September 8, the panels still have not shipped. I've been told "next week" in July, August, and September. I've now dealt with four different support representatives, including a member of the leadership team, and still have no ship date or tracking. LIT's own marketing states: "5-Year Warranty. If something goes wrong in the first five years, we make it right. No questions asked." I've been patient and cooperative with every request they've made. I'm posting this because three months without a usable product and without a firm ship date is not reasonable on a purchase this size. I will update this review if and when the parts arrive.

I bought a cold plunge and chiller from LIT Method for about $3,900. In one year I went through two chillers and neither worked reliably. The first smoked and smelled of burning plastic the very first time I turned it on. LIT replaced it under warranty, and the replacement started spraying and pooling water inside the unit the first time I used the heat, only about three weeks after setup. I was able to use the plunge only a handful of times all year. Even though the product was defective and still under warranty when it failed, LIT has refused a refund and will only offer another repair. I wanted this to work and gave them many chances to make it right. If you are considering this purchase, look closely at the price and at how the company handles refunds.