LIT MethodReviews of litmethod.com

I’ve owned and operated high end fitness facilities for over 7 years. After dealing with a mess of “established companies” with “high end products”, we finally were introduced to LIT. Justin has been nothing but pure class. We’ve done 4 purchases- all with ease- and the customers are beyond thrilled with the products. World class customer service, personal relationships, top products. Could not recommend a company more!

I bought a cold plunge and chiller from LIT Method for about $3,900. In one year I went through two chillers and neither worked reliably. The first smoked and smelled of burning plastic the very first time I turned it on. LIT replaced it under warranty, and the replacement started spraying and pooling water inside the unit the first time I used the heat, only about three weeks after setup. I was able to use the plunge only a handful of times all year. Even though the product was defective and still under warranty when it failed, LIT has refused a refund and will only offer another repair. I wanted this to work and gave them many chances to make it right. If you are considering this purchase, look closely at the price and at how the company handles refunds.

BUYER BEWARE! LIT METHOD DOES NOT HONOR WARRANTY! I bought a plunge tub and chiller from lit method and a few months back the chiller just stopped working. After contacting lit method and confirming that all necessary maintenance was completed and that was still under warranty, they agreed to send a replacement unit out as soon as a shipment of them arrived in. They then proceeded to give me excuses for 2 MONTHS on why they still hadn’t sent a replacement. Fast forward to a couple days past my warranty expiring, they reached back out to me to say that it’s no longer their problem and they won’t be replacing anything. We will now be communicating with them via a lawyer, to try to recoup some of the thousands of dollars wasted on their faulty product and shady business practices.

From the beginning of the process, when I first contacted them to the point in which all the machines were up and running and working seamlessly Jay our account rep has done a phenomenal job. Really love these machines. The only issue I have with the machines are that the filters are quite small and need to be replaced and cleaned far sooner than I thought. However, that doesn’t deter from the use of the units. My athletes absolutely love them and being able to switch from hot to cold really helps our clinic immensely.

I have really enjoyed doing the work out and it fits my needs and is tailored to me which I really like. Would 100% recommend. Also if you ever have any questions they answer you almost immediately great customer service.

Great product. Highly recommend

I emailed them for help with logging into my new account. They quickly responded and identified the problem immediately. They were very pleasant and efficient.

Chiller broke after 4 months. They wouldn’t replace or refund. Luckily I have a brother in law who can fix anything. He opened the chiller unit and the ozone injector was busted and pumping air into the system… LIT initially tried to troubleshoot. Then blamed user error. Then blamed user maintenance. Then refused replacement and refund. I am so thankful my brother in law fixed my $4000 purchase mistake. LIT knowingly put a $50 cheap plastic part into a $4000 appliance. I’m assuming this is why the newer units don’t have the ozone injector at all now. Their response to this review was focusing on the fact that they can’t verify whether I am a customer or not. Rather than owning up to their faulty equipment that I’m not even asking for a refund for anymore since my brother in law was able to sort it out. All in all, not a great experience to work with LIT.