LIT MethodReviews of litmethod.com

Delivery was fast everything was in good condition!!!

As many others have mentioned, the shipping times are terrible with minimal if any communication, the product durability is horrendous (chiller broke after three months), and the constant run around is exhausting. Easily the worst purchase of 2025. Update 9/16: The replacement chiller has finally arrived. Been in contact personally with a member of the Lit team. Hoping to get the new chiller up and running next month. Will update again after the first of the year once the new chiller has been operational longer than the initial one (~2 months) Update 10/21/26 New chiller arrived in excellent condition. The problem? They changed the size of the fitting on the chiller from 1/2 inch to 3/4 inch. So the hoses no longer connect to the barrel without an adapter that Lit failed to notify me or or provide. I even reached out to my direct point of contact with the company and got no response. I know they're trying to expand into the commercial market. I'd advise anyone, residential or commercial to pick a different brand.

Do not purchase a sauna from this company. I was genuinely excited to purchase a Lit Method sauna, but the experience has been one of the most frustrating customer service experiences I've ever had due to their predatory business practices. The delivery failed because of the delivery method Lit Method chose and authorized, not because of anything in my control. For a sauna weighing over 400 pounds, Lit Method arranged for a delivery with only one person. The driver told me he couldn't even get the crate over the small curb to my property and would have to leave it in the street. Leaving a 400+ lb sauna in the street is not a legitimate delivery. Once it became clear that the delivery method Lit Method had approved was inadequate, the shipping company attempted multiple times to contact Lit Method to authorize a different delivery arrangement. According to the shipping company, they received no response. I was also in constant communication with the carrier and tried everything I could to help coordinate a successful delivery, but they could not proceed without Lit Method's approval. I have now called Lit Method well over a dozen times trying to resolve a problem that exists because of the delivery service they selected. Every conversation ended with, "We'll get back to you," yet I never received any meaningful follow-up, no updated delivery plan, and no indication of when or how my sauna would actually be delivered. The only thing Lit Method has been consistently responsive about is threatening to charge me a $2,000 restocking fee if the order is canceled. That is especially troubling when the reason I haven't received the product is because the delivery method they authorized was incapable of completing the delivery in the first place. Instead of taking responsibility for a delivery failure caused by their own logistics decisions, Lit Method has left me in limbo while repeatedly reminding me of a substantial financial penalty if I cancel. As a customer, I feel like I've been asked to bear the consequences of their mistake. A company selling premium products should stand behind its logistics and work with customers when problems arise. My experience with Lit Method has been the opposite: poor planning, nonexistent customer service, and a complete unwillingness to resolve a delivery issue that was created by the company's own decisions. I cannot recommend doing business with them.

I've been extremely impressed with LIT's Sauna and Cold Plunge. Both products feel exceptionally well built, look beautiful, and perform exactly as expected. The sauna heats quickly and maintains a comfortable, consistent temperature, while the cold plunge stays reliably cold and is incredibly refreshing. It's clear that LIT put a lot of thought into both the quality and the overall user experience. I would absolutely recommend their products to anyone looking to create a premium recovery setup at home or for their business.

Partnering with LitMethod has been one of the best decisions we’ve made at 555 Vitae. We purchased their red light and infrared saunas, cold plunges, and red light bed, and every product has exceeded our expectations. The delivery, installation, and ongoing support have been second to none. Our clients love the experience, and we’ve gained incredible operational efficiency through our partnership. Highly recommended.

I am obsessed with the red light in my sauna and it’s one of the main reasons I went with LIT. The sauna holds temp extremely well and is easy to use.

A few months ago, I was researching recovery studios and decided to call Lit Method. From my very first conversation with Jay, I knew I was dealing with someone who truly understood the industry and the products he represented. Jay was incredibly helpful, knowledgeable, and patient. He answered every question I had and provided detailed information about each product. After I shared my goals and vision, he gave honest recommendations based on what he genuinely believed would work best for my situation rather than simply trying to make a sale. We later scheduled a meeting, and the entire purchasing process was seamless. Jay made everything easy and stress-free. When my cold plunge and infrared red light therapy sauna arrived, assembly was straightforward, and even now, he continues to be available whenever I have questions or need support. This has been an amazing journey, and I have a feeling Jay will continue to be a valuable resource as I grow my cold plunge and sauna business. He takes great pride in what he does, genuinely cares about his customers, and goes above and beyond to provide exceptional service. I highly recommend Jay and am grateful for the opportunity to do business with him. If you're considering a purchase from Lit Method, you can feel confident knowing you're in good hands. ⭐⭐⭐⭐⭐

⭐☆☆☆☆ (1 Star) I was promised my Lit Cold Plunge within two weeks. It took more than three months, and even then it was one excuse after another. Every promised delivery date turned into another delay—a week, then another week, then another week. The customer service experience was just as disappointing. While some representatives tried to help, the salesperson I dealt with was one of the most disrespectful people I’ve ever worked with. He was arrogant, condescending, and repeatedly blamed me for being impatient instead of taking responsibility for their broken promises. I never received a genuine apology or any real acknowledgment of how badly they handled the situation. The cold plunge was a gift for my son, and watching him wait month after month was incredibly frustrating. Instead of fixing the problem, they kept sending me “complimentary” filters. At this point, I’ve received 16 free filters (four packs) because they’ve made so many mistakes. Free filters don’t make up for months of missed promises. Eventually, I told them to take the plunge back—I didn’t want it anymore. My advice is to protect yourself by paying with a credit card, such as American Express, so you have the option to dispute the charge if things go wrong. Before buying, read the reviews carefully. A significant portion of their reviews are one star, and after my experience, I completely understand why. This company has been an absolute disaster from start to finish. Don’t just walk away—run.