Tyler Y.
Five stars
Five stars, and it starts with Jay, the owner. I bought the Titan sauna and later paid for an upgraded unit, but what showed up was the original. I didn't even catch it. I was on FaceTime with Jay one day asking a few questions about the sauna, and he noticed I had the wrong unit. Without hesitation, he sent me the upgraded one I had paid for. He could have said nothing and I never would have known. That reinforced why I choose to buy from Jay, I was lucky enough to work with him in the buying process and I found he is honest, transparent, and stands behind what he sells. I'm glad I bought his equipment, and his character and service are a big part of why. The equipment itself has been fantastic. The cold plunge can heat, and I've used that once, but I love it cold. The upgraded unit in my Titan 4-5 person sauna gets seriously hot. It's perfect. My kids and I absolutely love both. Highly recommend.


