Lisa Leonard DesignsReviews of lisaleonard.com

Response from Lisa Leonard DesignsFeb 18, 2026

Dear Ramona, We are truly sorry to read your review and for the frustration you’ve experienced. That is absolutely not the experience we want for any of our customers, especially during the holiday season. The weeks leading up to Christmas are our busiest time of year, and while this is never an excuse, we did experience exceptionally high order volumes along with unexpected carrier delays. We sincerely regret if your order was impacted by this. We also want to gently clarify that we are absolutely a genuine and established company, and we are proud to have served many happy customers over the years. It truly saddens us to read that you felt otherwise. Since we do not have order details associated with this review, we are unable to look into your specific case here. If you feel that your situation has not yet been properly resolved or compensated, please contact us directly at [email protected] with your order number, and we will personally review your case and ensure it is addressed promptly. We sincerely apologize again for your disappointment and hope to have the opportunity to make this right. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsFeb 18, 2026

Dear Adele , We are truly sorry to read your review and for the disappointment you experienced. We completely understand how meaningful this ornament must be, especially since it was intended for your son’s Christmas tree this year. The holiday season brought exceptionally high order volumes along with unexpected carrier delays, and while this is never an excuse, some shipments were unfortunately impacted. We sincerely regret if your order was one of them. According to the tracking information, it appears that your order was delivered the day after this review was posted. We truly hope it reached you safely and that you were able to enjoy it. If this is not accurate, please let us know right away so we can immediately look into it for you. We are also very sorry if you felt that you were only receiving automated responses. That is never the level of communication we aim to provide, and we understand how frustrating that must have been. If you feel that your situation has not yet been fully resolved or appropriately compensated, please contact us directly at [email protected] with your order number so we can personally review your case and ensure it is properly addressed. We truly value every customer and deeply regret any disappointment caused. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsFeb 18, 2026

Dear Carol, We are truly sorry to read your review and for the concern and frustration this situation has caused you. That is absolutely not the experience we want for any of our customers. We also want to reassure you that we are a legitimate and long-standing company, and we take matters like this very seriously. It saddens us to hear that you felt otherwise. Since we do not have specific order details connected to this review, we are unable to look into your individual case here. If you feel that your situation has not yet been properly resolved or that you have not received fair compensation, we kindly ask that you contact us directly at [email protected] with your order number so we can personally review everything and ensure it is fully addressed. We sincerely apologize again for your disappointment and hope we have the opportunity to restore your confidence in us. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsFeb 18, 2026

Dear Dan, We are truly sorry to read about your experience. Receiving the wrong item — especially when it was intended as a holiday gift for your wife — is understandably frustrating, and we sincerely apologize for the mistake. We can see that a replacement order was issued as soon as the issue was brought to our attention, and according to the tracking information, it appears that the corrected item has been delivered. We truly hope it reached you safely and in time. Please know that sending the wrong item is never acceptable to us, and we regret the inconvenience this caused you. If there is anything still unresolved or if you feel that your experience has not been fully addressed, please contact us directly at [email protected] , and we will personally review your case right away. We genuinely appreciate your feedback and apologize again for the disappointment. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsFeb 18, 2026

Dear Melanie, We are truly sorry to read your review and for the concern this situation has caused you. That is certainly not the experience we want for any of our customers. According to the tracking information associated with your order, it appears that your package was delivered. We sincerely hope it has safely reached you. If for any reason you have not received it, please contact us immediately at [email protected] , and we will be more than happy to investigate this for you right away and ensure it is fully resolved. We also want to reassure you that we are a legitimate and established company, and we genuinely care about every customer’s experience. We regret that your interaction felt otherwise. Please do not hesitate to reach out so we can personally assist you. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsFeb 18, 2026

Dear Fiauna, We are truly sorry to read your review and for the frustration this situation caused you. That is never the experience we want for any of our customers. We would like to clarify that your order was fully refunded after it was not delivered due to a delay with the shipping carrier. As soon as it became clear that the package had not been successfully received, a full refund was processed. While we completely understand how disappointing the situation must have felt, please know that this was not a case of “fake tracking,” but rather an issue that occurred during transit with the carrier. We are a legitimate and long-standing company, and it truly saddens us to see that this experience led you to feel otherwise. We sincerely apologize again for the inconvenience and disappointment caused. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsFeb 18, 2026

Dear Jenny, We are truly sorry for your experience and for the disappointment you described. Receiving a blank coin instead of your engraved piece is understandably frustrating, especially after waiting several weeks. During the holiday season, we experienced exceptionally high order volumes, which unfortunately impacted processing times. However, we fully recognize that this does not lessen the frustration of receiving an incorrect item. We would like to clarify that this was a production error, and while rare, occasional manufacturing mistakes can occur. As soon as the issue was brought to our attention, a replacement order was issued to correct it. We sincerely hope the new piece has reached you safely. We also want to mention that your case was handled by a member of our customer service team. While we do use automated responses to acknowledge inquiries, a human representative did review and assist with your order. We deeply regret the inconvenience this caused and appreciate you bringing it to our attention. Warm regards, Lisa Leonard Customer Service Team

Response from Lisa Leonard DesignsFeb 18, 2026

Dear Heath, We are truly sorry to read your review and for the disappointment you experienced. That is absolutely not the standard we hold ourselves to. If an item arrived damaged, we sincerely apologize. That is never how we intend our pieces to reach our customers. Every order is carefully inspected before shipping, so it truly concerns us to hear this. We were unable to find prior contact from you regarding this issue, and we truly wish we had been given the opportunity to assist sooner -as we would have immediately worked with you to resolve it, including sending a replacement if necessary. A member of our team will be reaching out to you directly to assist. We would be more than happy to arrange a return or replacement for you. To help us investigate and resolve this quickly, we kindly ask that you send a photo of the item as it arrived so we can better understand what occurred. Your satisfaction is extremely important to us, and we genuinely regret that this experience fell short of expectations. Warm regards, Lisa Leonard Customer Service Team