Link InteractiveReviews of linkinteractive.com

I liked that is w very simple

We bought our first home about 4 months ago. The neighborhood seemed safe and quiet but I am the type of person who does not want to take any chances when it comes to the safety of my family. I have looked around the Internet and different review sites about different Alarm/Security Systems and have even tried contacting local Alarm companies in San Diego County. I don't just let my decision making be persuaded by just one negative review, I try to read in on the issue that a customer had with the company and how did the company try to resolve, also how long did it take. Because if the company is really confident with their product and service, minor or major problems should be resolved immediately. I found Link Interactive when I was reading through the Consumer Affairs website and have read a lot of reviews about them but also at the same time have noticed that they respond quickly to any issues a customer may have with their System or their Service. When I first spoke to the representative, she was very knowledgeable, friendly, and I never felt pressured to get a System that I do not fit my needs or something that I could not afford. I felt safe. That is why I chose Link Interactive. The whole System was easy to install and setup. I did an alarm Test of all the functions of the System and everything was good to go. I am now able to sleep soundly at night. Thank you Link Interactive.

We live in Florida, and one of our snow birds friends was telling us how much they enjoyed using Link because they could control their thermostat and check on things from across the country. Because we were referred, we got a free month (as did our friend) so why not try it? The only catch with link is you have to install everything yourself, but if you know how to use a screw driver you should be FINE. I am the type of person who hates to pay people for things I can easily do myself, so this was actually a bonus for me. Everything arrived quickly, was easy to install, and whenever I did run into something I had an issue with (or didn't understand), a quick call to link solved it. Their hold times are quite short, and everyone I have spoken to since we joined has been pleasant and helpful - so much so that we are now using link for our commercial property as well.

All my questions were quickly and acurately answered. The items I ordered are already shipped. Thanks Link Interactive. Great experience.

In advance of spending $$$, I worked with their teams to make sure what of the current security hardware I had would work with the new system. That would also let me know what I needed to purchase. Once I received the system parts, I found that what they said would work, did not. The system was supposed to be easy to install and was not. It has been two years and it still does not work correctly and not only did I have to purchase the equipment, I have had to pay monthly fees. I am very unhappy and will cancel as soon as possible. There are parts that are not installed yet, I even asked if there was a local person we could pay to install the equipment and they could not help at all. A total waste of momey. Do your research, make sure before you spend. I spent over $1K, NOT HAPPY AT ALL

I don't usually write reviews, but Link Interactive has about the best customer service I've experienced. We have been doing business with them for about three years and every single interaction is with a very knowledgeable and courteous person. You don't get transferred around; whoever answers the phone can probably answer whatever type of question I have. They have been extremely patient with us when we were installing our system, have helped us troubleshoot on a couple of occasions, and responded to the ad hoc questions we come up with. They have recently expanded their support hours which has been a huge convenience for me. We have had these systems in two houses now.

Trae Chappell- Is an excellent Customer Care Specialist. Very patient and kind to new customers; He explained every aspect of the system, how it works, how to set the notifications and he discussed each tab to ensure I totally understood how each item correlated with the notification rules. I recommend Mr. Chappell as the "employee of the month" and he should be given a bonus for excellent customer service.

The sales department is excellent. They have answers to all your questions. Jose Sandoval was awesome, he answered all my queries very patiently and provided me with the best options! I am hoping to keep a positive review for Link Interactive after I start using their equipment and service (have heard a lot of positive things about them).