Link InteractiveReviews of linkinteractive.com

good, good, good

Link Interactive has been a great company to work with. Even the installation was easy. Reliability, ease of use and simplicity, especially for the end-users, are really what we’re after. We’ve been very happy with it.

We are new Link Interactive customers and I have called them several times with fantastic results. My rating of four stars is for this interaction is because we originally received one bad sensor, which was supposed to be sent to us. It was not sent until I called back a week later. The support person I talked to just forgot (I presume) to put the order in. It might not have been too bad except that we were going out of town. So we left our house with our alarm on, but with one sensor that was not working. However, after the second call, they responded immediately and sent the item to the address where we were visiting and via 2-day service, so that response was excellent.

Ennikah was very patient and knowledgeable, and so we solved issues as far as Link had prepared for such. I wish that Link would permit more local control through the customer, and not make it so nightmarishly complicated to change settings, either at the local control station or in the app, that pop up for needed attention. I would also like to suggest to create a system that indicates battery-charge level in the batteries of the sensors. It is hard to figure out how long the batteries in the various sensors will last. Thank you. Ennikah was very pleasant and kind.

Great service and technical support. Billing got a bit messed up at first, but got it worked out and things are going well.

Edited! Original Review - At no fault to the Sales guy I dealt with, I tried to sign up as a new customer with you all and use my existing equipment just replace the panel. On your site I saw the IQ2 panel and that's the panel I want, not the iq1 screen, but it's only available in the package deal which I don't need all the door sensors and everything else. I want a panel and a smoke detector to setup a new service with you all and move from my old alarm company. I canceled my order due to the fact that it was almost double the price if I want the q2 panel because of the "Bundle" it comes in instead of the q1 panel. New Review - Due to an AWESOME sales guy he got me squared away. They called me back and I was able to get the panel I wanted for the Right price with a little work on their behalf. Joseph Barker is a good sales guy to deal with. Thanks again.

I liked that is w very simple

Berenice Gregorio is a very qualified, attentive and responsive support member - I have nothing but praise for Berenice. However, other members of the link support crew are not as knowledgeable in the field and aren't very responsive. When we cannot get ahold of Berenice, it can get very frustrating.