Link InteractiveReviews of linkinteractive.com

Easy to set up. Easy to use. Everything came pre programmed.

Link interactive is a great company.

I have had several problems with panels from 2gig. I have had my z-wave devices disappear, my GoBrigde fail, my z-wave devices disappear again, my z-wave devices simultaneously all fail, my panel freeze, my TS-1 panel cannot connect because of Firmwire, and many problems with costumer service where they should have known better. After my first z-wave crash, i had to re-add every device and set back up my automations. That was a huge hassle. After my latest z-wave crash it was determined the panel was faulty. I said I am wanting to upgrade because I have been dealing with so many issues with this panel over the last three years. I asked if I could pay the difference and have you send me a IQ-2 panel. I was told I could only restart my contract and pay the new contract fee. It seemed simple enough to send me a new panel with an upgrade fee, but I was told it was not an option. Instead I was sent the same old panel that is not compatible with my TS-1 secondary panel because of firmware. I took hours setting everything back up, but then the new panel froze and I can no longer use any z-wave devices. I have no idea how long my z-wave will be off line this time. I bough this system because it was advertised as home automation. I have spent far more effort on this system than the system has alleviated. I have not been overly demanding. I am actually a very pleasant person normal, but I am so sick of this product it keeps me up at night. I do not trust the home security system. That is a scary thing. I am a police officer and I need to rely on your product to keep my family aware of danger when I cannot be home. I feel like I have not asked too much. I want a product that works and the 2gig panel has not done that for me. I always pay my bills and I ask very little. I have been with you three years in October. I feel like I have given the benifit of the doubt to a continually faulty product. I asked for a new product and I was told I either pay full price for the new panel, sensor translator, and secondary panel; or get something that is not going to work. I am just so disappointed with your company.

The sales department was a great help. I had a few problems when I was trying to order my system. And they helped me the entire time. Joseph Baker was a tremendous help top-notch.

My view of your service is certainly poor. The amount of issues have been far more than I would have expected since I left ADT. I plan to post reviews on the sites that I used to choose your service so that others do not have to go through the same pain which I have. It is obvious to me that your reps are not highly trained and they only care about saving your company money and certainly not a care in the world about your customer's time. If it would not take me so much time and money to move to another security company I would have cancelled you already.

Andrea was very helpful. She explained things clearly and went the extra mile to explain to me the different options available. Thanks a lot Raphael

Jared was polite, professional, and worked to help us get service in our price range. So far I am very impressed!

I had a great sign up experience. I shopped four companies and these guys were a pleasure to deal with. No pressure. Jared Chadburn was a knowledgable and personable guy. I haven't received the equipment yet but I expect the experience to be much of the same for installation. Thank you Jared.