Farris A.
Excellent
Excellent, prompt customer service from Jose S. for our company. We appreciate it. – OnaCraft
Link Interactive started with one idea in mind. We wanted to be the leader in do-it-yourself (DIY) wireless security systems. We have accomplished this by ensuring we have great products and the best customer service. Link Interactive was formerly known as Link Home Security
Link Interactive (linkinteractive.com) has 310 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Farris A.
Excellent, prompt customer service from Jose S. for our company. We appreciate it. – OnaCraft
Stephen H.
Great service, knowledgeable and responsive!
Response from Link InteractiveAug 1, 2017
Thank you for sharing your feedback! We appreciate your business.
Lee M.
Joseph Barker provided outstanding customer service. Link should be proud to have an employee of his caliber.
Response from Link InteractiveJul 28, 2017
We agree! Joseph is awesome. Thanks for sharing your experience.
Leslie R.
The sales rep we worked with was super nice and very accommodating. Also very quick in getting us what we needed and answering our questions. Equipment costs are extremely low and if you want to add something later you always can without any additional monthly cost. Link is the best deal we found!
Jen B.
Great customer service from Jose! My Hardware arrived quickly and was very easy to install. Just make sure you follow the directions and understand how to put the sensors together. I put them on backwards the first time and had to redo them. The product works really well and is very easy to use. The price point was perfect as well. I've only had the system for a month but I'm very satisfied from beginning to end.
Response from Link InteractiveJul 14, 2017
Thank you for sharing your awesome experience with Jose! We appreciate your feedback and will work hard to earn your business everyday. Thanks for being a valued customer.
Alan
Great service and technical support. Billing got a bit messed up at first, but got it worked out and things are going well.
Response from Link InteractiveJul 10, 2017
Thank you for sharing your experience. We apologize for the mishap but are glad you got it all worked out. We will work hard to earn your business everyday. Thanks!
Jeremy H.
One of the alarm sensors just won't function properly but I'm locked into a three year deal and so I'm just stuck with a bunk sensor that sets off the alarm if I arm it from inside the house and not from outside the house via the alarm.com app. There is phone support, we replaced the sensor but still having the same issues. Just one of those things where this is actually where an alarm company would come to your residence and fix it.
Response from Link InteractiveJul 6, 2017
We are sorry to hear that one of your sensors isn't working as it should. One of our reps will be reaching out to you shortly. We are confident we can get this resolved and have your system up and running. We appreciate your patience.
Zachton L.
I worked with Joseph Barker in setting up a second system with link interactive. I have already used them in another one of my locations for a while and the service has been great. This location was a little tricker to figure out, as their standard system would not do what I needed it too. Joseph was awesome with taking the time to work through my options to get to the perfect set up. Awesome customer service.
Response from Link InteractiveJul 6, 2017
Thank you for your feedback. Joseph Barker is great and we are glad you got everything figured out. Thanks for being a great customer!