Link Interactive started with one idea in mind. We wanted to be the leader in do-it-yourself (DIY) wireless security systems. We have accomplished this by ensuring we have great products and the best customer service. Link Interactive was formerly known as Link Home Security
Link Interactive (linkinteractive.com) has 310 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
linkinteractive.com
Website
linkinteractive.com
Category
Home Improvements
Location
Ogden, Utah
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: December 2024.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The system is pretty easy to get going, unless you buy various sensors from sources other than Link Interactive-- in which case you have to do a bit of programming to set each sensor up. The people at LI will help you do that programming, which would make it really easy. I just chose to do it on my own by looking up everything myself--which of course made it harder! System seems to be working just fine.
VE
Veronica
Great Company to Work With
Great customer service and advice when placing order, items arrived quickly and were programmed correctly. I am not a "handy" person but the sensors are easy to install and everything worked right out of the box. Great technical support team is quick to answer any questions. Very happy with the system. Would recommend Link to anyone wanting a monitored security system!
Response from Link InteractiveJun 5, 2015
Thank you so much for the review. We are glad everything is up and running great. Thank you for the recommendation!
JP
Jeff P.
Love Link!
Link has been great from Day 1. I had previously talked to a Vivint sales guy, who wanted me to setup an in home consultation, pay a $50 deposit up front, and was pushing pushing pushing the whole time. Not so, with Link. It was extremely low pressure, mostly just giving me any information they had. My contact never pushed me to make a decision; just waited until I was ready to make up my mind. Loved that.
The install process was a breeze, and they included step by step customized instructions for configuring the existing sensors (from old ADT install) to work with our new wireless panel. When I have questions, they're very quick to respond and help. I've never had a issue getting the answers I needed, and their support group is polite, professional, and knowledgeable. You can even reach specific techs via email, which is awesome. When I moved, they used pictures of our new home's existing alarm panel and wiring diagram to write up ANOTHER customized installation guide, all within about 2 hours and at no charge to me... AMAZING and respectable that they care more about quality customer service and satisfaction than nickel and dime-ing you to death for every little question/call. They've made a lifetime customer or of me!
Response from Link InteractiveMay 29, 2015
Thank you for the amazing review! We love getting feedback like this. We will continue to work hard to earn your business! Thanks again for being a part of the Link family.
JS
jean S.
Wow!!
I'm completely blown away by how easy this system has been to set up and how much we like how it works... especially given the very reasonable cost!!! Highly recommended!!!
Response from Link InteractiveMay 28, 2015
Thank you for the kind words! We really appreciate you and your business. Thank you!
LA
Laura
A good security system, good service and a reasonable price.
We are pleased with our system. It was reasonably priced through the Costco website and we could pick and choose the sensors that we wanted. Customer service has been extremely helpful whenever we have had questions. And the monthly service is reasonably priced. We've had two false alarms, and I was pleased with how quickly they called us to check. Overal we are very happy with our system. We also like the fact that we can take everything with us if we move.
Response from Link InteractiveApr 24, 2015
Thank you Laura for your review. We are so excited that you are enjoying your system and taking advantage of the value we offer. Thanks for being part of the Link family.
BU
Burton
Easy to install and use
Linkhomesecurity was very easy to install. The service department was great when I needed to contact them. The website is easy to navigate. The app to remotely set your alarm as well as to be notified when the alarm has been set, and to remind you if you have forgotten to set it, is amazing.
Response from Link InteractiveFeb 16, 2015
Thank you for the review! We are so grateful for customers like you who enjoy their systems. Thanks for being a part of the Link family. We are here for you. Please let us know if we do anything to improve our services.
DO
Donald
link home security from Costco
Purchased Link Home Security from Costco.com. It was very easy to install and activate. I like the customization of the different sensors and the notification options provided. I would absolutely recommend this product.
Response from Link InteractiveFeb 4, 2015
Thanks Donald. We appreciate your feedback. Thanks for the recommendation as well. We are glad you are enjoying your system.
IV
Ivy.
Just great.
Everyone I have spoken to has been very pleasant and professional.
Response from Link InteractiveJan 28, 2015
Thank you Ivy for the kind words. We truly value your business. Welcome to the Link family.