Link InteractiveReviews of linkinteractive.com

Wonderful patient technicians

As a long time COSTCO member in need of a basic security only system for a new home, I looked at the LINK system and components and compared cost with 4 other brands I was considering and also with a complete system recently installed by my father-in-law. LINK at less than 1/3 the cost for the "system" and very easy to self install. Even the recessed door sensors are easy for any do-it-yourself types. I especially appreciate the LINK mobile phone APP and could not ask for anything else in a home security system.

we took the link home security connection 4 months ago. usually when we go to sleep we always set the alarm "armed away" when we woke in the morning, we turn it off. but one day i forgot to turn off the alarm and it made noise, but we never get a call from the company.and a month ago i found there was no charge in the battery of the motion sensor, then i removed the battery a week ago,but still the motion sensor is not working, but we never got any alerts from the company that battery needs to be change.In short, we are wondering how you arming when I give the command "Armed away" but as for as I know, the company should alert the house owner instantaneously when something happened in the security system.

Nice product and easy installation.

I have used one other alarm company so my experience isn't broad, but my 2gig system with Link is the best investment I've made for my home in a while. I am not using any of the automation features yet but plan to add a z-wave thermostat so I can program in some energy savings. No more phone line needed (cellular monitoring) for less than any of the other vendors I checked.

I would recommend to anyone!

We purchased a custom package for Link through Costco after making several phone calls to link to ask about compatibility of previous equipment. They were very friendly, professional, and knowledgeable. They were just as accommodating and knowledgeable about other sensors as they were there own. I had been so concerned about compatibility and I did not have one issue. I had one accessory I was unhappy with and they immediately processed an exchange for me, it did take a little longer to receive than I hoped but it was still an easy process start to finish. Even when I tried to program some of my own sensors and had some configuration issues they were very willing to help, never made me feel bad and offered information that would make things easier in the future. Customer service far exceeds what I got from ADT over the last several years and is half the price. I love the expandability and granularity of how I can fully customize this system without compromising the safety and security of my family!

Overall, good product with the following annoyances. 1. Periodically, the main controller sounds an alarm with three loud long beeps with a voice message that it has lost communication with the base station. This happens in succession over 15 minutes. When I call customer service, they have perform a self test and then they confirm everything is fine. 2. Their customer service hour are not 24 hours a day, so if you live in California, good luck contacting anyone after working hours. 3. The cell phone app doesn't always connect and doesn't tell you if the optional lights/appliances are on or off. Example, you turn on your home lighting, but it doesn't comfirm if your house received the command. Overall good monthly rate, semi-easy self installation as their instructions could use a technical writer review, BUT with a spotty cell phone application that lacks controller confirmation and base controller false alarms, it's not a top rated service.