Line2Reviews of line2.com

Response from Line2Jan 29, 2026

Hello Aysam - Thank you for bringing this to our attention. We're pleased to hear you find our customer service responsive. We acknowledge the current limitation regarding opening videos and shared contacts received via text. Our development team is aware of this issue and is working to enhance our attachment capabilities. We apologize for any inconvenience this may cause and for the lack of clarity regarding this limitation during your initial onboarding. We appreciate your patience as we work to improve this functionality.

Response from Line2Jan 29, 2026

Hello Marc - We are delighted to receive such positive feedback. Providing excellent service and maintaining honesty are core values for our company. Thank you for recognizing our commitment.

Response from Line2Jan 27, 2026

Hello CJ - We’re really sorry for the frustration this has caused, that experience is definitely not what we want for our users. Repeated lockouts and failed verification would be frustrating for anyone. Our support team can help investigate what’s triggering the credential rejections and make sure your account stays accessible going forward. Please reach out to us directly at https://www.line2.com/resources/contact/ so we can look into this and get it resolved for you as quickly as possible.

Response from Line2Jan 26, 2026

Hello Crystal - Thank you for your feedback. We're sorry to hear about your experience and that you've chosen to cancel your account. We've sent a confirmation email regarding the cancellation and refund to your email address. Please check both your inbox and spam/junk folders.

Response from Line2Jan 26, 2026

Hello Mason - We are sorry to hear about your experience and appreciate you taking the time to share your feedback. Our team has attempted to contact you by phone, but we were unable to connect. Based on our review, our agent provided troubleshooting steps in an attempt to resolve the issue. Please check your email inbox, spam, and junk folders for our communication and reply to Ticket #1407639. We appreciate your cooperation.

Response from Line2Jan 26, 2026

Hello Shelly - Thank you for bringing this matter to our attention. We sincerely apologize for the excessively long wait times you experienced when attempting to contact our phone support. We understand your time is valuable, and we regret that we were unable to assist you more promptly. We are actively working to address this issue and improve our phone support response times.

Response from Line2Jan 21, 2026

Hello Navajo Joe - We are very sorry to hear about your experience and the issues you've encountered with your number. We understand the significant impact this has had on your business. We would like to investigate this matter thoroughly and resolve it as quickly as possible. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP12126OS in your message so we can prioritize your case and arrange outreach promptly.

Response from Line2Jan 16, 2026

Hello Osama - Thank you for your suggestion regarding weekend chat support. We understand that having chat support available on weekends would be beneficial for many of our customers. Currently, our chat support is available [Monday–Friday 8 am – 8 pm EST (5 am – 5 pm PST)]. While we do not currently offer weekend support, we are constantly evaluating our support options, and your feedback will be taken into consideration as we plan for future improvements.