Line2Reviews of line2.com

Response from Line2Jan 16, 2026

Hello Martin springer - Thank you for taking the time to share your experience. We are delighted that you found our support helpful and are seeing improvements in our interface. We understand your concern regarding the service change time. We are committed to providing timely service and are actively investigating the reasons for the delay you experienced. Your feedback is invaluable as we work to improve our processes.

Response from Line2Jan 16, 2026

Hello Danish Chishti - We are deeply concerned to read your review and sincerely apologize for the experience you have described. We take allegations of this nature very seriously. We understand that you were charged for services that were not successfully delivered and that you have not received a response to your inquiries. This is unacceptable, and we are committed to resolving this issue immediately. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP11626OS in your message so we can prioritize your case and arrange outreach promptly.

Response from Line2Jan 14, 2026

Hello Monique - Thank you for your kind words! We greatly appreciate your feedback and are delighted to hear that you are satisfied with our service. If you have any further questions or need assistance, please do not hesitate to reach out.

Response from Line2Jan 14, 2026

Thank you for reaching out. We apologize for the inconvenience you are experiencing with accessing your account. To assist you further, please submit a request at this link: https://line2.zendesk.com/hc/en-us/requests/new. Include code TP11426OS in your message so we can prioritize your case and arrange outreach promptly.

Response from Line2Jan 13, 2026

Hello Tim M Tim - Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration you are experiencing regarding the recent policy changes and the impact they have had on your ability to use our services while traveling overseas. We understand how important it is for you to maintain access to your US phone number, especially after being a loyal client for seven years. Your feedback is invaluable, and we will ensure that it is communicated to the appropriate team for further consideration.

Response from Line2Jan 15, 2026

Hello A Khan - thank you for taking the time to share your experience. We’re sorry for the frustration this caused. Our support team did attempt to reach you by phone but was unable to connect. We also sent follow-up emails regarding your ticket. In any case, we’re glad to confirm that the issue is fully resolved. We understand how stressful it can be to deal with conflicting or unclear information, especially during a business transition, and we apologize for the confusion you encountered along the way. We’re continuing to review this internally so we can improve how transfer cases are handled and communicated. If you need anything further, please feel free to reply to the support email you received and we’ll be happy to assist.

Response from Line2Jan 13, 2026

Hello Ron - Thank you for bringing the issue with the Line 2 app to our attention. We sincerely apologize for any inconvenience you are experiencing. We understand that you are currently working with one of our agents to resolve this matter. Please check your email and respond to Ticket #140452 for further assistance.

Response from Line2Jan 9, 2026

Hello Moe - Thank you for your feedback. We sincerely apologize for your recent experience and any frustration it may have caused. We strive to provide high-quality service, and we regret that we did not meet your expectations. Upon reviewing your recent interaction with our team, we noted that after establishing that the international calling feature was not included in your initial service package, you requested to cancel your account. According to our Terms of Service https://www.line2.com/terms-of-service/accounts, accounts less than 90 days old are not eligible for international call access, as we require a positive payment history of at least 90 days. We appreciate your understanding in this matter and are here to assist you with any further questions or concerns you may have.