Line2Reviews of line2.com

Response from Line2Mar 30, 2026

Hello Caroll, If you are being billed directly through Line2 and not through an Apple or Google Play subscription, you can cancel your account online using the steps below: 1. Log in to your Line2 account using your Line2 number and password. 2. Navigate to the Account section. 3. Click Account Info, then select Cancel Account. If you purchased through an app store, you can manage your subscription in the Apple App Store or Google Play Store. This includes managing your subscription (cancel). Regarding your feedback on our app, we understand that our product may not meet all users' needs. We’ve recently updated our product with new features and improvements to provide a more modern, reliable experience.

Response from Line2Mar 24, 2026

Hello John - Thank you for taking the time to leave your review. We're pleased to hear that you were assisted promptly. We’ve also escalated your support ticket and Trustpilot feedback to our developer team as a suggestion for future enhancements to our product.

Response from Line2Mar 23, 2026

Hello Franco - Your feedback is important to us, and we appreciate your sharing your experience. Our goal is to provide a positive experience when connecting with our support team, and we apologize that our follow-up wasn't as robust as it should have been. Our tier 2 support rep, Paul, tried to reach you by phone and left a message. If you can reach back out to him, so we can get your issue resolved.

Response from Line2Mar 26, 2026

Hello Terry - Thank you for taking the time to leave your review and let us know about your issue. Your experience is not a common one and we want to determine why this may be occurring. We requested more information, but we have not heard back from you. Did you know you can set-up a support appointment with a Tier 2 team member online? Please visit https://l2up.zendesk.com/hc/en-us/requests/new and choose Set Up Assistance Appointment. Once we receive your request we will send you a scheduling link so we can get your service up and running as it should be.

Response from Line2Mar 23, 2026

Hello AG - We're sorry you're having issues receiving or sending text messages. There may be several reasons this may have occurred and we want to help. We requested additional information through the Trustpilot Request Information feature; however, we did not get a response. If you are still having these issues, please reach out to us via our live channels such as phone or chat so we can identify what may be occurring.

Response from Line2Mar 19, 2026

Hello I will repair - We’re sorry that you experienced intermittent issues with your service in recent months, and that we were unable to resolve all of your concerns in a timely manner. We understand how important reliable business service is for staying connected with your clients and contacts, and we truly appreciate that you have chosen our services for the past three years. Please know that we are actively reviewing your interactions with us to identify what we could have done better and to help prevent similar issues moving forward.

Response from Line2Mar 18, 2026

Hello Ebenezer - Thank you for the kind words regarding our service. Our pricing reflects the quality, consistency, and level of support that we will not compromise on providing to our valued customers. We will ensure your feedback regarding pricing is shared with our leadership team.

Response from Line2Mar 6, 2026

Hello Laurel - We’re sorry to hear about your experience with repeated lockouts and password reset issues. That's definitely not the experience we want you to have. We’d love the chance to make things right. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP63OS in your message so we can prioritize your case and arrange outreach promptly.