Line2Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
Line2 (line2.com) has 806 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Clement
Poor service
Response from Line2Oct 26, 2026
Hello Clement - We're sorry to read your review and we want to offer additional assistance outside of the troubleshooting steps we sent you via email last month. A member of our team will try to contact you by phone today, Monday, 10/26/2026. We appreciate the opportunity to get this matter revolved for you.
Christian
Business number gets spoofed all the time.
Response from Line2Oct 20, 2026
Hello Christian - We recognize how frustrating this situation can be. Our support team reviewed your concerns and provided recommendations intended to help improve your number's reputation and reduce the likelihood of spam labeling. While these industry-wide caller ID and spoofing issues are often outside the direct control of service providers, we understand that the available solutions may not always result in the immediate desired outcome you were hoping for.
RC T.
The app just disappeared from phone .. i had to struggle to find it.
Response from Line2Sep 18, 2026
Hello RC Thomas, we're sorry you are having issues with your app. A member of our team will be reaching out to you later today via phone to ensure you're able to access the app.
Jay
Absolute waste of money. Every phone number they assign you comes up as a spam number when you call any cell phone through any cell phone carrier so it’s basically useless. I asked them for a refund and they refused to give it to me. I also asked to change my number, and they said that they could not do it in the area code for which I had purchased the number, and on top of that. Do not use the service.
Response from Line2Sep 9, 2026
Hello Jay, thank you for sharing your feedback. We’re sorry to hear about the issues you experienced and understand how frustrating spam‑labeling can be. The number you received does not originate as a spam number from our service. Mobile carriers and third‑party analytics systems sometimes flag numbers automatically based on call patterns across the industry, and no provider can fully guarantee that a newly assigned number will never be mislabeled. We did offer an alternate number, though we want to be transparent about those carrier limitations. Regarding your refund request, your subscription was billed through Apple, which means refunds must be processed directly through the App Store. We provided guidance on how to cancel through Apple’s billing system, and we’re sorry the service didn’t meet your needs at this time. We appreciate you giving us a try, and if you decide to return in the future, we’d be glad to help ensure your setup works the way you expect.
Frustrated U.
After years of dropped calls, delayed text arrivals, and no customer service available outside regular business hours, I finally dropped the service after they increased their rate yet again. Went back to second phone and am much better off.
Response from Line2Sep 1, 2026
Hello Frustrated User, we’re sorry to read about your experience. After reviewing the account associated with the ticket survey, we didn’t find any technical support cases related to dropped calls or delayed messages, so we weren’t aware these issues were occurring. If this was happening on a different account or if we had been notified, our team would have been happy to identify the root cause and work toward a solution. We understand that rate changes can be frustrating. Like many service providers, periodic price adjustments help us maintain and enhance the overall service, but we recognize they can still influence your decision. We’re sorry to see you leave and appreciate the time you spent with us. Your feedback regarding our support hours will be shared with our executive management team. If you ever decide to return, our team would be glad to walk through your setup and ensure everything works the way it should.
Manager
Terrible service, network
Response from Line2Aug 18, 2026
Hello Manager, we’re sorry to hear about the trouble you’ve had with your service. We have reviewed your ticket related to this review and see our team sent over a call‑forwarding guide to help get things started, but we’d really like to walk through the setup with you directly to make sure everything is working the way it should. Our support team is available to provide personalized assistance by phone, and we’d be happy to help you get this resolved quickly. Please reach out via phone at (888) 472-9900. We're in the office Monday through Friday between 8 am to 8 pm EST.
Elizabeth
I was required to change my number from a (585) area code to (800). That number never worked correctly. I never got a single call or text or contact. I had to pay an additional $5 to switch over. The previous number helped me with the Covid check in’s to my clinic. After the subsequent anti spam requirements, Line 2 was no longer helpful. This was very disappointing. I cancelled before my annual billing date.
Response from Line2Aug 4, 2026
Hello Elizabeth — Thank you for taking the time to leave your feedback, and we’re sorry to hear that your toll‑free number isn’t performing as well as your previous local number. Here at Line2, we have never required customers to switch from a local number to a toll‑free number. If that option was suggested, it may have been because your local number did not meet the rigid FCC requirements for 10DLC approval, which are necessary for sending SMS messages to your contacts. It has now been two years since your registration was reviewed. If your business details or online presence have expanded or changed, we would be happy to work with you to resubmit your local number registration. We have a dedicated team that can quickly review your current information to confirm whether you now meet all required criteria for approval. We can also see if your original local number may still be available.
Core
not working often
Response from Line2Jul 31, 2026
Hello Core - If the app is working only sporadically, that’s definitely not a common experience, and we want to get to the bottom of it and resolve this as quickly as possible. Our support teams are committed to helping, and we truly want to make this right. Our phone team is available Monday–Friday from 8:00 AM to 8:00 PM EST, and our chat team offers extended hours until 10:00 PM EST on those same days. Please reach out whenever it’s convenient, we’re here and ready to assist.
