Limited Run GamesReviews of limitedrungames.com

I’ve been a long-time supporter of Limited Run Games and own hundreds of their releases. That history is what makes this review so disappointing to write. Across many recent orders, I’ve received items with obvious manufacturing defects: cover art inserted incorrectly and crushed when the case closes, damage that should have been caught long before packing, and products that feel rushed. Packaging has also deteriorated, especially after the removal of the option to ship in a box. The overall pattern is consistent—damaged items and a lack of meaningful quality control. I’ve reported these issues many times, with photos and detailed explanations. The replies I received were always polite, but they never led to real improvement. The tone suggested concern; the outcomes showed none. After so many repeated problems, it became clear that customer satisfaction isn’t a priority, no matter how reassuring the messages may sound. The company that once felt passionate and customer-focused now feels like one that relies on the certainty of sales rather than the quality of what it delivers. That shift speaks louder than any customer service response. I’ve cancelled all 13 of my remaining pre-orders and will not be returning, even if policies or processes change. After hitting the same wall for this long, the trust simply isn’t recoverable. For customers who are also frustrated, the only real way companies change is when their bottom line is affected. Feedback alone has clearly not been enough. Sometimes the strongest message we can send is choosing not to spend—voting with our wallets to show that quality and care still matter. It’s unfortunate to reach this point, but I can no longer support a company that doesn’t back its words with action.

I've had many orders with them over the years and when I found out they only sent me 1 copy when I ordered 2 they said they cant help me because the company policy is clear. So essentially they just stole that money. I don't care what the timeline is you should always get what you pay for or your money back.

I’ve ordered multiple times and never had an issue. I hope that doesn’t change, since I still have a few on the way. Yes, from the moment you buy to the moment you receive the product can take quite a while—sometimes over a year—depending on the estimated production date, which can be delayed (as happened recently with one of my orders). If you’re buying from the Vault, though, you might get your items much faster, since those have already been produced.

Absolute garbage Pre ordered a physical release shinobi game, received an email saying it has been delayed and to cancel if wanted. Went to cancel and told not able to cancel as digital codes have been sent... 1)digital code sent was for the wrong system - have been told it was a typo. 2)digital codes have not been used. 3)buying a physical game not a digital code, much cheaper to buy digital than a limited release physical. So this company has a setup where they can refuse cancellations based on digital codes being sent despite buying a physical item, the entire point of buying from limited run. After talking to the agent and asking for management and complaints procedure etc, nothing, absolute waste of time, a scumbag tactic to get out of refunds. When you have dispatch dates months and months after actual releases of games it's very easy to send a code and then delay the physical as much as you want because it can't be cancelled. You can see why they have such a pathetic trust pilot score from various people.

They waited till the day it was supposed to ship to tell people they never had enough product and were going to delay shipment indefinitely.

I had pre-ordered two games that I cancelled over time, the games haven't been released yet. The release was supposed to be sometime next year. So I cancelled the orders early. It was September 2, 2025. I received confirmation that my money would be refunded within 3-5 days, but that didn't happen. Communication is at a standstill. No one communicates with an open complaint. And they say they will respond in 24-48 hours. They are lying. I contacted PAYPAL, a few days later someone wrote to me that they tried to refund my money, but because of the complaint on PAYPAL, they couldn't do it. They forced me to close the game on PAYPAL because otherwise they can't send me money. Since then, no communication, I lost over $200. I was very disappointed in this company. I thought this company valued its customers, but they don't care about them. I would never buy anything from this company again, for me they are just scammers, nothing more. They refuse to refund my money. They don't communicate at all.

I cant believe the service from these guys, shocking to think companies are still allowed to operate in this way. I ordered Shinobi way back in June for pre order and the didn't post or notify me as to why not. Once launch day came for the game I received an email with the download content by they hadn't even posted the physical copy. I am based in the UK so ordered from another place and cancelled this order. Only to receive an email from limited Run to say we have cancelled the order and you will receive £0.00!? I reached out to them via email and they haven't resolved anything and to be honest don't think they really care. Luckily I paid the $53-£40 via PayPal so have protection but if this was paid direct from a bank card, doubt they would acknowledge or refund, case open with PayPal and fingers crossed I will be reimbursed. To all retro gamers that are thinking of using this company please think twice, as scammers and disgusting service.

I bought Shinobi, it wasn’t let me buy the collector edition so I bought the normal one. Its on my PayPal, on my CC it’s been charged. I email the CS to try to put my hands on the collector…they told me sorry sold out. I’m like ok cool. Its there : Cs told me I need to pay for the game…I sent it everything screenshot of my CC, of my PayPal and of the order I did which is paid…if I don’t pay I will not have my game…even if it’s paid. The customer service is awful will never support this people again….very very scammy! Look at their review before!