Limited Run GamesReviews of limitedrungames.com

I ordered the Sonic x Shadow Generations Collector's edition. I still haven't received my figurine/statue. Several delays. I e-mailed support because each email states I can cancel my preorder since the figurine has not been produced yet, but on the website it doesn't work. I e-mailed them almost a month ago and only now got a reply, but it also only says they're escalating my issue and to please wait a little longer. I've been waiting for ALMOST 2 YEARS now and I get no update aside of emails that my order is delayed. DO NOT ORDER FROM HERE! I wasted so much money!

Después de 3 años esperando un juego y con el dinero ya pagado me dicen que se les ha olvidado enviarlo y ahora no tienen stock, que me reembolsan el pedido. Así que me quedo sin juego, con el dinero retenido 3 años y ahora en comparación con pérdida de valor. Resultado, yo me quedo sin juego y ellos sin cliente.

I ordered the sonic Shadow generations collector edition back when it was announced. Not only was it delayed several times . The final product was not even CLOSE to what was promised. Buyer beware and stay away other video game companies from using LRG for anything

I have ordered two items from Limited Run. The first was Streets Of Rage 4, i purchased the collectors edition, which was delayed, as seems to be the tradition with LRG. Overall though, i received my items, i cannot speak for the quality level specifically as i have since kept the item sealed, a side effect of waiting so long for a game, is that by the point it arrives, i have probably played it already. The second order is Sonic X Shadow Generations and this has been a farce from the beginning. Firstly, after ordering the game, i chose the option to have the game sent to me so i can play around launch date. This turned out to be a huge mistake, albeit, LRG took the choice out of customer hands anyway so it didn't matter in the end. Ill get on to that 'mistake' in a bit. The CE was supposed to be delivered July 2025. Then the typical delay came, October. Then all hell broke loose when people started receiving their editions and the quality on display was terrible. Painting issues, missing parts, broken elements etc. They appeared to have been assembled by children, not crafted with care by a company that specialises in boutique collectables. I didnt receive mine before getting an email about the quality issues. I was informed in this that the stock coming in was being checked and since then i have received no communications whatsoever. The update should have been recived by december 31st, it is now the 25th of January 2026 and no comms. I messaged the customer service team and they were clueless. I was told the CS team have no oversight on deliveries. If this is true, what good are the customer service team to begin with? My item hasn't been sent and they have no idea when or even if i will receive an acknowledgement, let alone my item. On to the 'mistake' because i have received my copy of the standard game. According to Limited Run, i have no right to cancel the remaining items. Thats right, $250 i cannot cancel the main (and only) reason for ordering this collectors edition, because LRG have decided to try and engage a loophole and they are stopping others from charging back because of it. This can only be seen as a deliberate attempt to quell DESERVED refunds, knowing that if they didn't do this shady step, then they will be suffering a major loss, which at this point, LRG would deserve. This is not the only quality issue or poor business practise seen from LRG, far from it. I have limited experience with them and gave the benefit of the doubt, but i will never do this again and i urge anyone reading to do the same. It is not worth it, they are not worth the time or money and they need to face consequences for this. $329 shipped to UK to receive only a standard copy of Sonic X Shadow.

Bad very bad company i have ordered sonic x shadow generation pc edition and still delayed/no shipment done after 2 years nearly. quality is horrible as seen online and they wont refund me cause "digital contents have been send" which i never asked for in the first place, AVOID this company no matter what they drop, they dont deserve the chance nor your money for the quality and bad customer support they do!

Pre-ordered a game I was excited to get on christmas. Turns out the lazy port they threw together was STILL delayed. Id understand if the game hadn't already launched to poor reviews. It doesnt contain the bonus levels from various versions. Lacks uk voice actor etc. There's no reason it should have taken as long as it did. And at this point im pretty convinced it won't even ship on the updated date. Id also heard they fired someone over their political opinions on private social media. Maybe if they actually cared for their craft rather than trying to craft an artificial opinion bubble, they could produce a quality product. But I guess thats too much to ask for.

Having ordered Sonic X Shadow Generations over a year now, I have still yet to receive said package. Estimated deliveries have constantly moved first from July to November, now to December. Never order from this company for multiple reasons that I don't need to list off here.

If I could rate 0, I would. I asked for a reimbursement, and they said they did it and got approved. Problem is, it was to a cancelled card and terminated account, and they`re saying they can`t reimburse me because it got approved when my bank has no history of the reimbursement. So all in all, 0. Screw them. I lost $360 CAD because of them.