Limited Run GamesReviews of limitedrungames.com

Still haven't shipped my "in-hand" order after a month. Emailed them a few times to ask to cancel and refund because the items would no longer be received on time, but they refused. I said i would have to do a chargeback since they obviously didn't have these on hand and were refusing to refund despite not shipping in a reasonable timeframe (the order confirmation page even says "still in production")... So then they threatened to refuse future service to me if I did so. Good riddance! I wouldn't ever buy from them again.

I ordered Sonic X Shadow Generations nearly a year ago and only today did I get the physical copy (which has been out for SO LONG). The estimated date was July 1-31. There is still no update on production of the collectibles. That was $250 for a year of constant “was it a scam? Am I getting that what I ordered?” I’m still asking myself that question now. One thing’s for sure, I’m never buying from them again and hope Sega never partners with this underperforming company again.

Mefasta gestion por está empresa . Gastos de ennvios tú aduanas excesivas. Una edición coleccionista de 200€ te sale por unos 500€ sumando todos los gastos, MÁS Del DOBLE. Pedí dos coleccionistas más de 1000€ en articúlalos. Cuando tocaba enviar el primero de los artículos después de muchos meses, me hacen una devolución parcial del total…unos 50€ de 1000€. Por suerte pague por paypal. Les solicite el total De los 1000€ por que me hacen la cosas muy mal. Nefasta empresa de juegos

I ordered an item in September of 2024. I got an estimated time of delivery in April of 2025. Then they delayed it till June of 2025. Then once again till September of 2025. I don't see why I should have to wait a whole year for 1 standee, 1 keychain, 2 pieces of paper and a soundtrack. Actually, double that since I ordered 2 items that were both delayed for a whole year. I would much rather want a refund right now. Never buying from them again.

se foutent de la gueule du monde. Mais pour la simple et bonne raison que vos avez déjà payé ! des sous merdes

TERRIBLE company. Awful customer service, awful ppl who work there. Absolutely rude & unprofessional. Disgusted with them and will never give them a penny more

"What went wrong this time?" Asks trustpilot. Indeed, 'this time'. This company can't get it's ducks in a row. I have some issue every other order. My first order was over a grand and I inquired about combined shipping on my orders since the cart lifted some things out that I later purchased in another order. The response from the rep to my email was "Under no circumstances whatsoever will we combine shipping". That's how you want to respond to somebody who just spent that much money on your site? I understand explaining that you aren't able to and being polite about the issue, but acting like petulant jerk when somebody makes an inquiry is outrageous. I called the rep rude and that I hoped they lost their job, because they clearly don't know what they are doing, then their manager contacted me to tell me they would "not tolerate abuse for their staff", but I guess that means they do tolerate abuse toward their customers. Guess what, LRG, I don't tolerate abuse from a company I just spent over a thousand dollars with. Time passes, there are no other options for certain physical releases and I've cooled down. Okay, I am reasonable and its a one off right? I make further orders. I update my address after moving because this company delays and delays so that your product is now 2 years behind scheduled delivery. I move and update my address the way they, themselves, informed me to do so by setting a new address as default. Fine, my next order arrives to the right place at the new address, except after it gets lost in the mail and LRG won't help me out when I contact them. Even thought it's their responsibility to get me my order, tracking shows the issue, they tell me that they can't do anything and I have to talk to the post office myself. I do so, being sent around to other post facilities calling around spending a week looking for my missing package to just get further confirmation that nobody knows where it is. This is not my responsibility LRG, it's yours. You owe me what I paid for. I eventually complain again getting a new agent and finally they send out a replacement, having wasted hours and hours of my time over a couple weeks. Guess what happens with my next order. Despite having my default address set to my new place, my next order goes to the original address. I ask for help. Nothing they can do because the process for updating shipping is now somehow different and you don't get informed well, too bad. I explain all of this and how I was informed to update the address and had and they say it should be updated on the order so they won't take responsibility. You can't sell something delay it for 500 years then make the address change process confusing and inconsistent and changing only to blame me for the way your business practices. LRG holds no responsibility for their incompetency and poor customer service. I've had packages lost in the mail. I'm just told to go bother the post office and not them, despite they, the company that paid the shipping, being the customer in this case. I have to call the post and go to a different one, eventually find the package is lost and supply this info to LRG. Why is this my responsibility? It's the sellers responsibility to deliver the product, not the buyer. If I inform you of a change of address and update in accordance with your direction, you hold a responsibility legally as a seller to deliver me the product I paid for. Anyway, stay away from this company. If you are a license holder. DO NOT License them your product. It reflects badly on you. I am not buying from them any longer and if I see a brand or license done with them, I will hold it against you. Their reputation is here and plain for all to see. Do the right thing.

Worst business to shop at. They never shipped my item so I opened a chargeback with my credit card after not finding anywhere to contact their support team on their website. They threatened me with arbitration unless I close the chargeback. Any business that threatens a customer is not a great business to support.