Limited Run GamesReviews of limitedrungames.com

Most of the negative reviews here boil down to the fact that people don't read about their purchase before adding items to their cart. LRG releases games as a pre-order. If you add items "In-Hand" to the same order as a pre-order, then they wait to ship your entire order until after all items are In-Hand. Anyone complaining about buying a game and waiting months to get it are either illiterate or review bombing. LRG is also very open about the fact that they don't own the exclusive rights to any games they publish aside from their first-party titles. Any company can reprint games with another company if they wish. LRG however will only release the games once per console. This rarely affects the value or rarity of LRG releases, as most people distinguish the versions. Think of it like a lesser version of a Greatest Hits press vs a Black Label PS1 game. Most people want the Black Label copy and the price reflects that. People value the GH versions as a separate release and that rarely devalues the BL copy. Especially years after release. These games will appreciate in value after the consoles they are made for are not longer current gen. LRG takes great care to keep stock limited, yet accessible, while providing rough timelines for game releases. If you don't understand LRG or how and why it operates, you can't blame the company. Educate yourself before "wasting" money. I haven't had any issues with address changes or purchased items not being replaced if they were damaged or lost by USPS. Any time I have had an issue, however rare, I contact support and they address the problem within 3-5 days. I've never even been charged shipping to replace a lost or damaged item. Be patient, know what you are buying and realize that release dates are flexible. Be informed, know the publishing rights of every game you buy and research the developer before buying something thinking it will only ever be printed once. Be proactive, if you have an issue with a release, contact support and give them all the details needed. If you get a rep that doesn't give you proper support, create a new ticket and follow up. LRG is a great company, a pioneer of limited print releases, and they truly care about games. If you don't understand what they are about, how they operate, or have little patience, you are in for a bad time.

I received a game! Star Wars Republic Commando. It messed up my PS4 PRO! screw this company! watch yourselves! Metal jesus is a fraud!

I purchased a game that had orders close February 28th, 2021. It's been 8 months and have not received anything! I had added a couple keychains that I thought were cute to the order, but now that's all that I'm waiting on. People who ordered only the game have had it for months, and I've seen copies being sold on marketplace. I have no option to cancel the keychain to receive the game. Honestly, this business is trash. This is the first, and last time they will get my money.

If I can give 0 star I would! STAY AWAY from this company! They absolutely have no customer service skills, shady, conspiracy! Take FOREVER to ship your order! They don’t care if your shipment got lost! Buying games from them at your own RISKS!

Shipping has been like watching paint dry. Taking way too long to ship an in hand item. It has been over 2 weeks now and limited run customer service are not updating the shipping or giving me a time frame when I will get actual shipping tracking or when I can expect receive my order by. I placed an order for dragon star varnir for Nintendo Switch. I paid extra for shipping. I think it's better to buy on Amazon or eBay. I advise people to NOT buy from Limited Run. I'm not sure I trust them. Better to order elsewhere.

J'ai commandé un coffret Monkey Island en décembre 2020, la date d'envoi est repoussée périodiquement : Q2 2021, Q3 2021, Q4 2021. Aux dernières nouvelles, la date d'expédition serait de Q1 2022. Je commence à avoir de sérieux doutes sur le fait de recevoir un jour ma commande et j'envisage les suites juridiques, même si une action à mener outre atlantique promet d'être un parcours du combattant. Update : après avoir commandé il y a un an le coffret, et n'y croyant plus, je l'ai enfin reçu. Je n'ai pas encore lancé les jeux mais les goodies sont de très bonne facture, j'adore. Du coup je passe à 4 étoiles.

Now I can fully appreciate what LRG is doing. It's a good market to have for us gamers who want a physical copy for otherwise digital games. And I am willing to say that they have great product for you to select from. But unfortunately that is if and only if things go well with the shipping process. For a lot of the first time buyers it seems like their Customer service reps have little wiggle room to help with missing packages. From what i gathered from reviews on LRG is that you are basically left to fend as a first time buy (not always the case it seems) while if you are a veteran customer you are likely to get better help. My situation is as follows. I purchased the Scott Pilgram $60 collection and had to do an address change. I got a few emails saying that my item was almost ready to ship. I kept a close eye on my item and it was in ready status. No tracking number. then I checked again and saw that the item was shipped. when i checked the shipping it said that the item was delivered a week prior to when I checked for the final time and i did not get the package. They are telling me that I have to go thru USPS myself even though I did not know the package was delivered until a week later because the website didnt post it until then. And when I asked for this part to be addressed on why that was the case my customer service rep skipped over that. Now I know that if i request a refund thru my bank there is a chance LRG will black list me so I am trying my best and be patient about getting the game. But it doesnt seem like they want to budge on giving me a replacement or giving me a refund. I think I am going to give them another week which is sad because I was truly looking forward to the game and product they sold but it looks like that if this is how they will do business. Maybe I should not be a customer for them. Again I love what they do and I am happy for the people who get the items they pay for. But it just sucks that I and a lot of other people had such bad experiences that I have to say purchase at your own risk...

I ordered the KO edition of Scott Pilgrim and waited constantly. Other editions were released and delivered but the best I got was a twitter update in June saying should be im production soon. I reached out recently to see if they had an eta and all they said was "eventually." With poor service and updates like this I would not conduct business with this company.