Limited Run GamesReviews of limitedrungames.com

Limited Run Games have the worst customer service of any company I have dealt with. Pre-ordered a game only to find LRG were releasing it globally (Something they had not advertised when the pre-order opened). I sent a request to cancel the pre order and told them I'd be buying it locally which would save me around £14. 7 days go by without a response. So I send another email asking for a response but still nothing. Open a Paypal case and was instantly refunded. Sudenely right after the Paypal refund, LRG start responding asking me to close the Paypal case. Something I can't do as Paypal have obviously already refunded me. I explain this to them and they threaten to put my account on hold if I don't do what they say. I show them a screen shot of the confirmation the case is closed. I'm again told it's open on their end so I need to close it or face having my account put on hold. I have another preorder in with them but if my account is put on hold I'll be opening another Paypal case to get my money back as this is bullying the customer. Currently LRG have a 2.1 star rating on here and nearly every review is about how bad their service is. It's truly terrible and I think I'd rather pay a scalper for a game than actually have to deal with LRG themselves, it's that bad. This is also not the first time I've had issues with them. I had a game dispatched to USPS and didn't update for 2 weeks. I got in touch with them and was told I needed to wait another 30 days before they could do anything. 45 days? Then on the very last day it finally updated to say it had left with their courier. So it was with the local USPS centre fo 45 days before moving apparently. Honestly avoid at all costs.

I have never had anything but the most positive experiences with Limited Run Games. The only time I had the most minor problems with an order (a missing trading card, not a big deal), there customer service department sent out a replacement at no charge immediately. They have been open, helpful and transparent in ALL my orders with them. Highly recommended. Great Service! Great company!

I ordered 2 items for my kids, i think i ordered them in 2020. It came last week. What an absolute joke and there is nothing special about these items. I believe its an absolute scam. Save your money

Customer Support A+ I had an issue where I received the wrong package despite my tracking showing it was delivered and they were able to pay for me to ship the games back and sent me the correct games! I will continue to buy from here!

Came here to also chime in with my terrible experience with LRG. Ordered the Castlevania Ultimate Edition in May of 2021, was told it was a pre-order and the item would not ship until 4 months after the pre-order window closed. Pre-order window closed in October so I expected it to arrive around then. December came and I never got any updates on my order so I had to send an email to reach out. Never received a response so I sent out another email in February. Someone finally got back to me letting me know that the item was "still in production" and was expected to be finished and shipped by the end of March. It's now May. 1 whole year after I placed the order. It's absolutely astounding to me that a company can just give the most vague responses as to why I haven't received something I paid nearly $200 for over a year ago. No compromise, no coupon for next purchase, no apologies for the extended wait time. I see them constantly promoting new games, also with big collector's packages, which is completely infuriating when I still haven't got the one I paid for over a year ago. Stay away from this company. I wouldn't have such a problem if they had just done a better job keeping me informed on what's going on and how they could remedy the excessively long wait.

Ordered 1 game in July 2021. Did not receive it until the end of April 2022. That’s a 10 month wait time. They never contacted me to tell me there would be a huge delay. When I contacted them and asked why it was taking so long, they just referred me to their production page and said I could see what games were still in production. COVID or no COVID, if they are going to take a year to produce games they should let you know ahead of time. I was prepared to wait 4 months. I was NOT prepared to wait 10 months with no communication. My first and last experience with limited run.

Unlike most reviews here, I can say my experience with LRG was positive though it took a long time to become a reality. I'd placed a pre-order for DOOM Classics Collection Collector's Edition in April 2021 and with the effects of the pandemic disrupting the supply chain for the different elements of the pack, I had months of delays in my order but the company was courteous enough to advise me of this and gave the opportunity to cancel my order if I wasn't satisfied with the long lead time. I kept the faith and eventually it paid off with me eventually receiving my order. The delays were frustrating, yes, but LRG kept its word in producing the item I had paid for.

I purchased a game for my husband for Fathers Day in May of 2021. I realized that once I bought it it would not be sent out for 4-5 months and Fathers day was the following month. I then contacted them for a refund and received no answer. I then called my credit card company and told them to help me to contact them to see if they would have better luck in reching out to them. They put in a chargeback with limited run. I only wanted help cancelling my order. It is now March of 2022 and Limited Run did not get back to me never shipped put the game no email stating a delay and no REFUND. I paid almost $200 and still no product or a refund. I contact Limited Run through email and they told me its a serious offense to do a chargeback and my account is blocked and suspended. They wont cancel my order wont give me the $200 and my credit cared company wont help and tells me to reach out to them. I GET NO ANSWER I WANT MY MONEY BACK!!!!!!!!!!! That is all I want. I will never purchase from them ever again. PLEASE HELP ME FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD. DO NOT BUY FROM THEM THEY WILL TAKE YOUR MONEY AND RUN. IF I COULD GIVE THEM LESS THAN ONE STAR I WOULD. RIP OFFS