Limited Run GamesReviews of limitedrungames.com

Well…. The fact that quality control, shipping times, can’t cancel a pre-order even when it never comes, customer service sucks. Never again. They’re ripping you off.

I give Limited Run Games 5 stars despite the wait times. The reason for this is because they do not try and hide that it will takes months after pre-orders close. When this is taken into account and I simply look at the products received, I am very pleased. I do understand why some folks have an issue with the wait, but I feel its worth it.

Overall excellent company. Yes sometimes shipping takes longer than they estimate, but that’s why it’s called an estimate. It’s always worth the wait, and their customer support is excellent and responsive in my experience.

Worse support ever. They ignore my emails, they do not want to help, just worse support ever.

I can't anymore. My final purchase has been in the LRG warehouse for over a month, and LR can't be bothered to ship it to me. I've waited 13 months for this! DONE! I have never seen a worse business model in all of my years. No sense of urgency, no self accountability, no accuracy in their advertising when it come to shipment. Terrible!

I ordered the Scott Pilgrim vinyl in January of 2021 and still have not received it. They never send updates, they take forever to respond to emails and when you get a response they act as if you’re the one in the wrong for not knowing that they’re NOT the ones at fault. It’s the vinyl supplier. It’s the shipping departments. It’s the pandemic (which at this point is no longer an excuse). Never the fault of their own. I will never order from this company again and would strongly STRONGLY urge others to do the same. And yes, still no vinyl. Still waiting.

Can't comment much at moment. Litigation is pending. Avoid at all costs

I have made the order #2272390 and paid for it. Then, I decided to cancel it, and ask the company to arrange the refund. They "did" that, but till now, I did not receive my money. They send me some "fake" screenshots proving that the transaction was processed, but in reality, my bank does not see anything. When I asked them to provide more specific details that the bank requested, they chose the option to simply ignore me. I do not recommend these phoneys and their services to anyone. I will try to arrange the investigation from the side of my bank, as I do not have any issues with refunds from other companies - Amazon, E-bay, local vendors - all of them return money within couple of days. Here, nothing is still clear. Looks like they just stole my money and create numerous excuses to protect themselves. Update: as you can see, they still continue sending the same information all over again. I told them many times that my bank and myself, we did not receive anything. They could send/steal money and pretend that something was sent/processed. Please be aware of that and think twice before collaborating with this site. I want to work with them, but they simply ignore all my messages and requests that my bank issued.