Lilly & Max Reviews | Read Customer Reviews of lillyandmax.com

Lilly & Max Reviews | Read Customer Reviews of lillyandmax.com

Lilly & Max reviews

54 approved reviews, newest moderated first

Maija Mikkola C.
Sep 23, 2021
Buyer Beware!!
I ordered The Explorer Fat Cat back pack and received a cheap knock off from amazon that cost 54.00 NOT the 88.00 I paid. What a SCAM and a RIP OFF!
Response from Lilly & MaxSep 24, 2021
Hi Maija Thank you for your purchase with us. I'm so sorry that you had a negative experience with us. I've looked into the issue, and it seems that we sent the backpack out from our Amazon warehouse for fast shipping. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. You can return the product if you don't want it. Please contact us on ([email protected]). Our support team will be happy to assist you. :-) We sincerely apologize for the inconvenience this may have caused. Best, Team Lilly & Max
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Elshaday A.
Aug 23, 2021
I ordered about 20 days ago and still…
I ordered about 20 days ago and still haven’t received my order. Very disappointed in this type of customer service. No tracking number just an email saying order was processed.
Response from Lilly & MaxAug 23, 2021
Hi Elshaday Thank you for leaving a review. I have tracked the package via USPS, it was delivered on August 20, 2021. Have you not received it yet? If not, please contact us on ([email protected]). Our support team will be happy to assist you. :-) Best, Team Lilly & Max
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Myra K.
Jul 28, 2021
Exactly what we needed
Exactly what we needed! I think I have made some cones we have borrowed four or five and bought at least three trying to find something that does not make our cat miserable and also keeps him from biting himself. I saw the flat one from Lily and Max and thought this might do the job. It is perfect. Not only can he not reach his body to bite but he is perfectly comfortable in it running around the house, eating, drinking and sleeping using his new Elizabethan collar for a pillow. I am so glad I found your product!
Response from Lilly & MaxAug 23, 2021
Hi Myra, Thank you for your feedback! Our team is very thrilled to hear that you like our product and our service. That's great! Please know that we’re here for your best look ever! Best, Team Lilly & Max
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Vivian N.
Jul 18, 2021
Happy with my purchase
The only issue I had was I never received an email confirmation. After several days I started backtracking. I found the sale on my credit card and had to research the name of the seller, which was not Lilly an Max. I sent an email to find out what was going on and received an extremely quick response. I was very pleased with that and my item arrived the next day. I’m very happy with the quality and the quick response when I had questions.
Response from Lilly & MaxJul 20, 2021
Hi Vivian Thank you for your feedback! Our team is very thrilled to hear that you like our product and our service. That's great! Please know that we’re here for your best look ever! Best, Team Lilly & Max
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Geraldine
Jul 11, 2021
This is the best for my dog
This is the best for my dog. She wears her "necklace" all the time with no problem. Worth the price. Fast delivery. Friendly service.
Response from Lilly & MaxJul 12, 2021
Hi Geraldine Thank you for leaving a review. It's great to hear that the dog recovery collar has been working well for you. That's awesome! Please know that we’re here for your best look ever! Best, Team Lilly & Max
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Kelly B.
Jul 9, 2021
Good product, bad sizing.
My dog had surgery on her eye and the large cones were NOT workin for her. I tried everything. I was really impressed with the product itself, paid extra for fast delivery and it did come quick. Got the biggest I could get but still was not big enough for my dog's chubby neck. This wasn't the best for her but I will keep it for possibly future animals or to share to a friend that may ever have a use for it.
Response from Lilly & MaxJul 12, 2021
Hi Kelly Thank you for providing us feedback! Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements. I fully respect your decision and can only apologize for any problems your experienced. Do you need any additional help? We'd be happy to assist you in any case. Thanks for your time and have a great day, Team Lilly & Max
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Kevin M.
Jul 8, 2021
Lilly & Max are great.
Lilly & Max are great. The collar is great and our cat ended up putting a hole in it. L&M delivered a replacement for free. Thank you. Kevin Reply to L&M Again thank you and I endors your product. Thank you for your continued support. Thank you. Kevin
Response from Lilly & MaxJul 12, 2021
Hi Kevin I hope you're having a great week so far! Thank you for providing us this feedback. We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter. Please feel welcome to reach out to me with any questions you may have and I would be more than happy to help. Sincerely, Team Lilly & Max
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Julie S.
Jul 4, 2021
They were very accommodating
They were very accommodating. I was misled about a product and let them know The way it was worded on their website. They changed the wording and sent me a decent consolation gift for my troubles. I'm satisfied.
Response from Lilly & MaxJul 12, 2021
Hi Julie We really appreciate you taking the time out to share your experience with us. Our team is very thrilled to hear that you like our product and our service. That's great! Please know that we’re here for your best look ever! Sincerely, Team Lilly & Max
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