Lilly & MaxReviews of lillyandmax.com

I was browsing the web and found this site with great reviews on products and customer service, I placed the order and quickly received a confirmation. Days later I was notified that package was delivered, but the package was not at my home. I contacted customer service, quick replies, but not much of a resolution. No insurance on packages of high value , and they DO NOT REQUIRE any type of signature! I was told they could not do much for me but offer me a portion of a refund, or sell my the crate AGAIN with a small discount. My advice, nowadays with all the porch pirates, opt for the 12 extra dollars to require a signature, not sure if the site even offers the option, but that’s what I was told. I would have paid the extra 12 dollars to ensure my delivery. I can’t really review the crate, never received it, but still paid for it. I hope everyone else doesn’t have this issue. Customer service was polite , but not much of a resolution was given, they would rather the customer take the loss then adding a 12 dollar option to require signature on high value packages

Twice I placed an order for a coat for my small dog. Size small, medium, large and extra large did NOT fit. The company suggested a 2x LL but that didn’t make sense. She weighs 7 lbs. now they won’t refund me, please be aware ! You may lose your money like myself. I need to stick with Amazon who offers a stress free return!!

Ordered 2 harness for my dogs Thursday May 16th … still waiting for them !! Tray to email them , to way to talk to the company Horrible service !!

I am writing to inform you about a serious defect in my Scandinavian 6-drawer Wood Dresser that I bought from your company on May 30, 2023. Despite assembling it with utmost care and precision, the dresser has become nonfunctional and aesthetically displeasing. The six drawers are now difficult to open and close, while the front of the dresser has split on both sides, and there is a visible gap between the wood planks on the right side. The company agreed to refund my credit card but then reneged, stating that they would only issue a check if I provided proof that the dress was disposed of. The company gives conflicting information, and doesn't honor their warranty.

My Order is just sitting. I placed my order and it went to delivery status soon after (3 days or so) but USPS shows they never received the package. I have reached out through the chat (even though no one is ever on) and sent a message 2x and have not heard a reply. It has been 5 days that USPS label was created and is waiting on the package.

First of all, I want this to be a 100% genuine review so I will say that the parka jacket I got was of good quality. However, what was unbeknownst to me and many shoppers, is that this jacket is VERY tight fit, there’s 0 flexibility for dogs of different body shapes, and that is why so many people complain about the fit. My dog is a small skinny chihuahua (5lbs). This jacket fits most of her body except for her hind legs, she can’t move in it. So sadly this is not a product I’d recommend unless they can change the design to add more stretchability to the sleeves. Now onto the company, I’ve brought this to their attention and they were least interested in resolving the issue for me. I ended up asking for a refund for the returned of this unused product, they declined. They were only willing to give me store credit so I will spend it on something else with them but I did not want anything else to do with this company. Bad customer service and badly designed product.

This company is a scam! Buyer beware. I have written them three emails on sending me a shipping label to return the two jackets that I got that I measured for and did not fit at all on my two dogs. $86 down the drain and no one has contacted me.

I ordered on April 5 and as of today, April 30, I have not received my item. The website just says shipped and includes no tracking number. I have made multiple attempts to contact this company for the past week with no response. Total scam. Update: Love the response below about contacting the support team. That email address doesn’t work and I get a return to sender response. Finally got a response after a week of waiting from the original email address and they told me to either check with my neighbors or contact USPS (useless) and see what they say or pay shipping for another item. Refused to refund my $40 purchase. Won’t be ordering again!