Lilly & Max Reviews | Read Customer Reviews of lillyandmax.com

Lilly & Max Reviews | Read Customer Reviews of lillyandmax.com

Lilly & Max reviews

54 approved reviews, newest moderated first

Steven H.
Jul 4, 2021
So I ordered the chic cat backpack for…
So I ordered the chic cat backpack for 79.99 and I recieved a dumb Texans brand cat backpack that goes for 40 bucks on Amazon what a joke will not order from your company again
Response from Lilly & MaxJul 12, 2021
Hi Steven I'm so sorry that you had a negative experience with our service. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you. Good luck with everything! Sincerely, Team Lilly & Max
Report
Michael
Jun 29, 2021
Disgusting and incompetent fools that…
Disgusting and incompetent fools that completely screwed up the order with the wrong size and then wanted me to pay $$$ to return and threatened to close the order if I did not give them a tracking number in 5 days. They take no responsibility for their mistake. RUN AWAY FROM THIS FRAUD COMPANY ! CANNOT BE TRUSTED !
Response from Lilly & MaxJul 2, 2021
Hi Michael Please accept our most sincere apologies for the inconvenience you experienced for the mix-up your last order. We have sent you your correct order and please keep the initial package. We have also taken pains to figure out how your initial order was messed up and fix it so that it will never happen again. We have also punished the customer service representative for her mishandling of your situation. Again, I would like to apologize for everything that happened. I hope that you will not take this as the way we normally do business here at Lilly & Max and will shop with us at another time. If you ever have any problems with our company again, please contact us directly. Sincerely, Team Lilly & Max
Report
Dale
Jun 6, 2021
Donna is an amazing woman that went way beyond to please your customers.
Hi, I had ordered a dogface jacket for a gift and it was too small. I dealt with a wonderful employee who was very helpful. She went above and beyond to help us. She sent another one at a very reasonable price and shipping. Now after receiving the 2nd one, a medium red, it also was to small. Now, Donna was so professional in how she helped resolve the problem. I sent in the measurements and Donna said I would need an Xtra large. And, I would just have to pay for the shipping. She is an amazing employee that really goes above and beyond to help your customers keep going back to buy your products. You are lucky to have her. Dale Martin
Response from Lilly & MaxJun 7, 2021
Hi Dale Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — and we agree, Donna is truly a gem to have on our team! We count ourselves lucky for customers like you. Please know that we’re here for your best look ever! Best, Team Lilly & Max
Report
Sara H.
May 23, 2021
The coat is adorable on my puppy
The coat is adorable on my puppy! I ordered one size larger because she measured in between sizes and I can’t wait until it rains so we can test out the new raincoat.
Response from Lilly & MaxJun 1, 2021
Hi, Sara Thank you for providing us feedback. We're super thrilled to hear that you enjoy our products so much, that's awesome! Please know that we’re here for your best look ever! Best, Team Lilly & Max
Report
JM
May 13, 2021
Horrible experience with mailing
Horrible experience with mailing. Style have not received the collar ordered April 26 and today is May 11
Response from Lilly & MaxJun 1, 2021
Hi Jaclyn, Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame. We are working on improving the shipping experience for our customers. Please know that we’re here for your best look ever! Best, Team Lilly & Max
Report
jim
May 8, 2021
still haven't received product
Still no e-mail telling me my package was shipped and still haven't received it but I did get an e-mail to review the service and product before it was fulfilled thanks!
Response from Lilly & MaxJun 1, 2021
Hi Jim, Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame. We are working on improving the shipping experience for our customers. Please know that we’re here for your best look ever! Best, Team Lilly & Max
Report
nannette R.
May 6, 2021
NO costumer friendly!!
I could not give my Item back after it was the wrong size I can throw it away !!
Response from Lilly & MaxMay 7, 2021
Hi Nannette Thank you for bringing this to our attention. I’d like to sincerely apologize for the experience. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future. In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible. That being said, if there’s anything else that we can help you with at the moment, please feel free to reach out our support team([email protected]) and I would be more than happy to help. We do appreciate your business and hope to earn back your trust. Thanks again, Team Lilly & Max
Report
Michael M.
May 6, 2021
Very Disappointed
Package took 2 weeks to get here and they jackets aren’t true to size. Ordered a Small & a Large and they pretty much look the same size. Very disappointed will never order from here again.
Response from Lilly & MaxMay 7, 2021
Hi Michael I am so sorry to hear that your experience with our product has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible. We'd like to offer our sincerest apologies for any inconvenience this may have caused. Please let me know if there is anything else I can do for you. Team Lilly & Max
Report