Lilly & MaxWe are incredibly grateful that you took the time out to share your feedback with Lilly & Max. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!Please notice: Shipping delay may happen occasionally, especially during the current situation. We will make our best effort to help you out of any problems you have during the transaction.
Lilly & Max (lillyandmax.com) has 54 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Joan E.
Perhaps I'll think better of the company IF the order is ever delivered. They said 10 days. It's been 7 and the USPS tracking number shows that USPS doesn't yet have it. We're feeling skeptical. In 'chats' on their site they say it will get there but .. when there's no movement at all, one wonders.
Kelly B.
My dog had surgery on her eye and the large cones were NOT workin for her. I tried everything. I was really impressed with the product itself, paid extra for fast delivery and it did come quick. Got the biggest I could get but still was not big enough for my dog's chubby neck. This wasn't the best for her but I will keep it for possibly future animals or to share to a friend that may ever have a use for it.
Response from Lilly & MaxJul 12, 2021
Hi Kelly Thank you for providing us feedback! Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements. I fully respect your decision and can only apologize for any problems your experienced. Do you need any additional help? We'd be happy to assist you in any case. Thanks for your time and have a great day, Team Lilly & Max
Sharon
Cute product but cannot use because it is too small for my puppy even though I followed the measuring directions.
Response from Lilly & MaxApr 29, 2021
Hi Sharon I am so sorry to hear that your experience with our product has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible. We'd like to offer our sincerest apologies for any inconvenience this may have caused. Please let me know if there is anything else I can do for you. Lilly & Max
