Lilly & Max Reviews | Read Customer Reviews of lillyandmax.com

Lilly & Max Reviews | Read Customer Reviews of lillyandmax.com

Lilly & Max reviews

Showing 4 reviews with 4 stars · Clear filters

Abigail D.
Apr 3, 2025
Great cone collars, slow shipping
The cone collars are great for my foster kittens after they get fixed. They are small enough, so that it is hard for the kittens to get them off. Shipping can take a while once it leaves the warehouse, so I suggest ordering at least 2 weeks before surgery.
Response from Lilly & MaxApr 4, 2025
Hello Abigail, Thank you so much for your kind and thoughtful review! We're glad to hear these soft cone collars have been helpful for your kittens. You're absolutely right, economy shipping can take up to 7 business days, and we really appreciate your helpful suggestion about planning ahead. We're currently exploring ways to improve our shipping process to ensure quicker and more reliable delivery in the future. Wishing your kittens a smooth and speedy recovery! 🐾 Warm regards, Lilly & Max
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Holly
Mar 2, 2024
Opinion changed
I initially was unhappy with this company due to very prolonged shipping times and unhelpful email correspondence. However, in the end they did ship me a great product and refunded me to keep me happy which I have asked them to reverse as I should be charged now that the product arrived. Be patient with this company’s timing. In the end, it will be worth it.
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Nancy
May 4, 2021
The funny looking disc has done the…
The funny looking disc has done the trick as far as stopping my "chewer" from getting to his forearm. I had tried the donut, a cone, every ointment/anti-itch concoction and finally he is on the mend. Only downfall was the company was sold out of two different colors and it took a couple weeks to get the "lifesaver" in the mail.
Response from Lilly & MaxMay 5, 2021
Hi Nancy, Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame. We will forward your feedback to our team as we work on improving the shipping experience for our customers. Please know that we’re here for your best look ever! Best, Team Lilly & Max
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AKT
Apr 24, 2021
Better late than never!
I never received my order. so, yeah, not good! Update: Two days later it showed up, so I am happy, but it did take a long time... happy with product!
Response from Lilly & MaxApr 29, 2021
Hi Astrid Thank you for providing us feedback. I have checked on my side, your package was delivered on on April 27, 2021. Have you not received it yet? If not, please contact us on ([email protected]). Our support team will be happy to assist you. :-) Best, Team Lilly & Max
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