Lilly & Max Reviews | Read Customer Reviews of lillyandmax.com

Lilly & Max Reviews | Read Customer Reviews of lillyandmax.com

Lilly & Max reviews

54 approved reviews, newest moderated first

Nancy
May 4, 2021
The funny looking disc has done the…
The funny looking disc has done the trick as far as stopping my "chewer" from getting to his forearm. I had tried the donut, a cone, every ointment/anti-itch concoction and finally he is on the mend. Only downfall was the company was sold out of two different colors and it took a couple weeks to get the "lifesaver" in the mail.
Response from Lilly & MaxMay 5, 2021
Hi Nancy, Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame. We will forward your feedback to our team as we work on improving the shipping experience for our customers. Please know that we’re here for your best look ever! Best, Team Lilly & Max
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Bridget S.
Apr 28, 2021
She loves it so much, my kitten wont exit the backpack!!
My kitten absolutely loves going in her new backpack! She actually wouldn't get out of it when she first went in, and I leave it on the ground so she can run in and out of it to get use to it. I catch her sitting in it all the time just randomly!
Response from Lilly & MaxApr 29, 2021
Hi Bridget, Thank you for your feedback! Our team is very thrilled to hear that you like our product and our service. That's great! Please know that we’re here for your best look ever! Best, Team Lilly & Max
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AKT
Apr 24, 2021
Better late than never!
I never received my order. so, yeah, not good! Update: Two days later it showed up, so I am happy, but it did take a long time... happy with product!
Response from Lilly & MaxApr 29, 2021
Hi Astrid Thank you for providing us feedback. I have checked on my side, your package was delivered on on April 27, 2021. Have you not received it yet? If not, please contact us on ([email protected]). Our support team will be happy to assist you. :-) Best, Team Lilly & Max
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Sharon
Apr 24, 2021
Cute product but cannot use because it…
Cute product but cannot use because it is too small for my puppy even though I followed the measuring directions.
Response from Lilly & MaxApr 29, 2021
Hi Sharon I am so sorry to hear that your experience with our product has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible. We'd like to offer our sincerest apologies for any inconvenience this may have caused. Please let me know if there is anything else I can do for you. Lilly & Max
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Jessica J.
Apr 18, 2021
Well it’s really hard to leave a review…still waiting
Well it’s really hard to leave a review on a product that I have not received yet I am still waiting thank you hope to hear something soon! I’m sure the product will work! As soon as I get it
Response from Lilly & MaxApr 29, 2021
Hi Jessica, We appreciate your feedback and we're sorry to hear that you're displeased with the shipping time frame. Please know that with everything that is going on many states are currently challenged with extensive transit restrictions and shipment backlogs that can result in shipping delays. We will forward your feedback to our team as we work on improving the shipping experience for our customers. We really appreciate your feedback! Best, Team Lilly & Max
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Kristy P.
Mar 18, 2021
The best recovery collar on the market!
We purchased the recovery collar for our post surgical dog. It’s by far the best out there! We have tried the rigid cone collars and they are uncomfortable and pull on our dog’s neck when he lays down. You also have to take them on and off several times a day for eating and drinking. The inflatable collars only prevent them from getting at certain parts of their body but not all. This collar addresses everything that didn’t work in the previous collars and it’s something every pet owner should have!
Response from Lilly & MaxMar 23, 2021
Hi Kristy Thank you for leaving a review. It's great to hear that the Pet Recovery Collar has been working well for you. That's awesome! Please know that we’re here for your best look ever! Best, Team Lilly & Max
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