LightsandhomeReviews of lightsandhome.com

I am so sorry that I bought from this company!! All the pics that they showed was a light fixture attached to a pole and bracket. I receive the light without any thing else. Now I ask you why anyone would do this if they were an HONEST company. Answer is they are NOT! I should have investigated them first. Lesson learned! Why does Facebook allow companies like this on their site!!! Grrrrr

Terrible customer service. Never received the product and was charged a restocking fee/ label fee when i requested to get it? Started off with outstanding customer service, but quickly turned to the nightmare of most scam sites. Is this a scam site. I don't know, In my current position I'd say yes since I never received product but they took my money. But don't worry when you do get a response stating they are charging you more they will sign it with "Cheers!" to give you a little pep. Do not recommend. Spend a couple more bucks and buy from amazon.

I received my order promptly and for a good price. Unfortunately, the lights were too big for my space and I am trying to return them. I submitted a request for return 15 days ago and I am still waiting for a response. I have called numerous times and never get anyone. I’ve emailed the company and also no response. I’ve tried the chat and had a response but several days later. Still nothing from the company. They like to take orders and payment, but won’t follow up with problems or returns. At this point, I doubt I will ever be able to return them. They were expensive too. I cannot recommend this company. If you have a problem or need to return or exchange product, you just simply won’t get any help. I’m stuck with lights that won’t work for my space. I can’t order anything else because I can’t get my money back.

No update on processing the order 3 weeks after placing it. No response from customer service to multiple phone calls or emails. Had to file a dispute with my credit card because we couldn't even get in touch with someone to cancel the order. Terrible.

I have sent two e mails and left 2 voice mails. I ordered two lights (the same fixture). One arrived with a broken glass piece. Not sure if this was the result of packing materials or poor handling on the part of the carrier. Not sure what is going on with this supplier but weeks later and no reply. Will not use this site again.

Five weeks after placing the order the generic LED fixture has not shipped. I've had zero updates on the status. I called to cancel and they can't cancel until they get confirmation from the manufacturer! STAY AWAY FROM THIS PLACE! DO NOT SPEND YOUR MONEY HERE.

Buyer beware!!!! Shipping information is not accurate. I waited two weeks for lights that never shipped. Multiple messages and mails left in effort to talk to customer care with no return call or follow-up email. Pay a little extra and go somewhere else if you can.

I would not buy from this vendor again. Communication was the worst I have ever encountered. Order confirmation stated my two bathroom fixtures would be delivered in two days. A week later, when I questioned where the fixtures were, I was told they were "custom" and would ship in about a week, and that I would be notified when they shipped. No notification received in their time frame, so I questioned customer service again. 4 hours AFTER a failed delivery attempt, I got a response saying they would be delivered that day. Only one fixture delivered, yet the other was marked as also delivered. When I reported this was not the case, no response. Finally had to contact the manufacturer from whence the fixtures had shipped. They confirmed only one shipped and had apparently told the vendor THE DAY I ORDERED that one item was back-ordered 2 1/2 months. Never confirmed by Lights&Home. They would not respond to multiple phone calls or emails. I have never been treated so rudely. Because of the expected delay, I had to change the delivery location to my vacation home, so asked L&H to advise of new ship date to make sure I could accept. They never did, even though they shipped more than a month earlier than anticipated. What a nightmare. If you have any alternative at all, buy elsewhere. These people just don't care about customers. Worst service ever.