LightsandhomeReviews of lightsandhome.com

I searched and search for new number tiles for my illuminated House Number sign at home. I liked the Block Number font shown on the web site. I ordered 4 numbers, $35.00 + $25.00 shipping. When they arrived, they were not the Block Number font on the web site, but a sort of script number font, like every other web site has available. I logged into the site to see what the return procedure was. The site says this was a No Returns Allowed order. So, I am now out $60.00 for number tiles I do not like. PLUS, my web site access appears to have been terminated so I can't log back into the site.

Ordered light on Dec.22, the ad says usually ships in 1-2 days. So after 3 weeks I called, hadn't been easy to get in touch with customer service. Talked to someone who said they would check on it and let me know, they didn't, finally one month later the light arrived. The spacing on the canopy holes were to close together and the end caps wouldn't even start, had to drill out holes a little, luckily I'm an electrician.

I ordered two light fixtures and have had a horrible experience. After waiting approximately 2 weeks for the pendant light to be delivered, I was informed that the light was on backorder until June 2018. If that wasn't bad enough, the representaive could not give me a shipping update on the other chandelier. For two weeks, the status of the order read "pending". To add greater insult to injury, my credit card has not yet been refunded for the first backordered light. Two words...Never Again.

I called about 5 times, never getting an answer immediately then having to resort to the online chat which also usually no one answered until 5 minutes later apologizing that they didn’t “hear the notification”. Package took several weeks to ship which isn’t the end of the world but i constantly had to call for updates. The people i talked to were always polite but the communication chain was quite poor.

Delivery was on time but upon opening them 2 were broken. Because I'm handy with metal work I was able to repair them. They didn't seem to be of quality workmanship but fine for what I'll use them for.

Love the light. Not so crazy about the technical customer service.

We bought a bathroom light fixture that said it was in stick at the time of purchase. When I checked out and paid I immediately got a notice saying that it was on backorder and estimated that it would be available in six weeks. They gave me the choice to apply my money paid to another light fixture or cancel my purchase or just wait. I waited but never received anther update. 6 weeks later the package arrived but I never got an update saying that the product was back in stock or that it had shipped. It jus seemed like bad communication. The light is great and I got it for an incredible price compared to other places but that made me wonder if I had gotten scammed because of the lack of updates.