LightsandhomeReviews of lightsandhome.com

Order#5138 Order date:10/17/24 1st email to cancel: 10/25/24-informed of non-cancellation policy. 2nd online inquiry for status of order-11/17/24, no reply. Buyer beware!

Don’t purchase from them!! I made the mistake of pulling the trigger on an expensive console without looking at reviews because Lights & Home was cheaper than its competitors. Since my purchase over a month ago, there has been no follow-up. There is no tracking number and they don’t respond to emails. I’m concerned this was a scam! I now need to contact my credit card company to try to reverse the charges (ugh!).

agree with the nightmare review. they charged my card immediately and I haven't heard a peep from them since. have just started the process of getting a return on my charge card. i write them daily, and get the same rote email from them each time, and there is no phone number. wish I had read reviews........

I wish I had read the other reviews before ordering from this site!!! ABSOLUTELY HORRIBLE. RUN RUN RUN. I placed an order for over $1500 on August 6. At time I placed the order I was notified it would be delivered between Aug 16-19 and I would get a shipping notification when it was sent. It’s now Aug 21, no shipping notification, no product, and I’ve sent 3 emails to customer service with NO RESPONSE. No phone number to call either —. I will now be attempting to cancel the order with credit card.

Ordered 4 stools which said they were 16” wide but the back took up interior space so at the back they were 11”. Unusable to most adults. They WILL NOT respond as to how to return them. This company is a scam. They have no 800 number or location listed anywhere although their website “looks” like a store. DO NOT SHOP THERE

Zero customer service. Ordered a Eurofase mirror and within the company policy of having one hour to make a change, I switched to a smaller mirror. Of course, no confirmation of the change from Lightsandhome despite repeated emails and calls. They ended up shipping the bigger mirror. Representative said return label would be sent. Never sent. Stopped the payment at AMEX. Stay away.

Do NOT order anything from this company. I had a similar experience to the other reviewers. I ordered an item back in Oct ‘22. They charged my AMEX on day 1. Then said the item was on back order until Jan ‘22. It never arrived. No communications from them re: status. I kept reaching out to them. Finally, on April 11, 2023, their customer service rep acknowledged that they no longer carried and could not send the item. They said would issue a refund in 5-7 business days. It has been 2 months. Still no refund. I emailed them several times since they said they would issue the refund. No response. I’ve initiated a dispute with AMEX.

Do not order from this company. Received light that was not as advertised. $2000.00. Have tried everything to return and they are refusing. And the chandelier had no chain to hang. It was obvious this light had been returned.