LightsandhomeReviews of lightsandhome.com

I would never recommend dealing with this company. It's been over a year and I am still out $390 for 2 outdoor wall lights and an outdoor post lantern which was supposed to be delivered by in 2 days and never showed up for 10 days and then I refused the order and asked for a refund. When I finally got someone to respond to my email, they told me to dispute it with my credit card company. Well that didn't work and now can't get anyone to answer the phone. Stay clear from this company as service is really poor and they just take your money and not deliver a product.

Zero should be an option. Their website is live but their phone numbers don't work. I just received a product I ordered 8 months ago and cancelled and I cannot get it returned or refunded. Absolutel scam.

Junk returns are a joke $30- $100 return restocking fee

TOTAL NIGHTMARE. Do NOT purchase from this company...they sent the wrong item, tried to charge me to return it, then NEVER sent 3 outdoor sconces. I ordered them Dec 13 and they are nowhere to be found, yet they charged my cc. I have spent several hours on emails in phone calls to no Avail. I truly don't believe the 65% of reviews that say this company is decent..... It is not. Pay the extra money and buy from.a reputable source. Now, I have to dispute charges and go through that hassle. Do not buy from this company.

Their return policy is awful. How do you charge a customer to return your product. I will not recommend this company to anyone.

NOTE: I would have given zero stars if allowed. I placed an order with this company (and was charged) on Oct. 5, 2020, estimated to arrive within 14 days. I gave them a bit of leeway given covid, called to check in weekly and was told "I'm not sure what the problem is, but give it a few days and we'll call you back with an update." I NEVER received any communication - AT ALL. Finally, after 2.5 months of waiting for a light, I called and cancelled thinking that was the end of my problems. I can't believe it took me over two months of waiting (and absolutely NO semblance of customer service) to finally throw in the towel and request a full refund, but I finally did and was told that it is "not guaranteed". Then, two days later, I received an email noting that my cancellation was confirmed and the refund was credited. FALSE - it has now been three weeks since that email and I have received NOTHING. I have called every few days and am told that they "sent a note to accounting to check, but just haven't heard back." They also noted that they "don't have a direct line to accounting, and can only send emails." BUYER BEWARE -- if your item is available elsewhere, BUY ELSEWHERE. This was by far the worst online buying/customer service that I have ever experienced and it's not over yet.

If i could give this a negative star I would. I placed an order in August, have called so many times I have lost count. When I actually get ahold of someone, they say they will reach out to me with a status of my order in 24-48 hours, days go by with no response. Call back, leave a voicemail. No response. Finally get in touch with someone, they don't know but they will let me know within 24-48 hours. It's the same story for months now. It's now January and still don't have my lights or a status. The absolute worst customer service I have ever dealt with.

I placed my order (two floor lamps that they said it was in stock) on October 9th 2020. They said it would be shipped in 5 to 10 business days. Two weeks later I called because I was never notified of my order being shipped. I was lucky someone answer but was not clear why I did not receive my order on time but assure me that if the following week I did not receive notification to call back. I called back and someone else came on the phone to tell me that my product was not in stock and by November 20th I was supposed to get my tracking number by email. That was the last time I was able to talk to a person and I still do not have my order -$182.00. I have called several times and left messages, no one returns the call, I have sent emails requesting answers and nothing comes back.