LightsandhomeReviews of lightsandhome.com

I cannot recommend doing business with Lights and Home based on my own experience. There was nothing on their website or at any point in their online ordering process to indicate that the items that I ordered were out of stock and perhaps unavailable/discontinued, nor did they inform me of any shipping delays - just sat on the order until I contacted them, at which point they said they would you check with the manufacturer to determine availability. I waited another week - again, NO COMMUNICATION. I understand that we are in an era of supply chain issues etc that can cause ship delays and product availability issues - I can accept that. But I cannot accept a near total lack of communication by an online retailer with regard to when or even if I can expect to receive what I purchased. My advice is to order from one of their many competitors who deliver identical products at competitive or even better prices, but deliver a far better overall customer experience.

I made two purchases from Lights and Home on the same day. Both items were immediately charged to my credit card. One item arrived promptly even though the status on the website showed as "unfulfilled". The second item has not shown up and is still listed as "unfulfilled". The only way to contact customer service is through email (no phone number works). They are very slow to respond and then don't answer questions. This is one of my worst online shopping experiences.

if i could give them 0 stars i would, after months nothing and hardly any response from emails i sent

Ordered a $2k chandelier in August. Was told it would ship in 2-3 weeks. Received notice that it wouldn't ship until November so tried to cancel my order. Emailed them for over two months trying to get order canceled. No response. Filed a claim with Amex to stop payment. Company wouldn't return the payment to Amex. Amex now says it has been too long so won't issue a refund. Absolute nightmare to deal with and I am out $2k and have no chandelier. Worst company ever. They don't even have a phone number to call and someone from the hello@lightsandhome barely responds if at all.

Returned two unopened pendant lights and still haven’t received a refund. The lights were received 7/26 and now it’s September with no response. Also a chandelier I purchased was missing a piece to build it. It’s useless and they are no help. I will never purchase from this company again. Spent over $800 on light fixtures and nothing to show for it.

got a light delivered broken, so i contacted customer service. they notified them that it arrived broken and they promptly responded saying they’d send a replacement right away. the manager emailed me saying the order would be pushed and shipped 2 days later. 2 weeks later, nothing. i told them that it was for a flip property and needed it asap. emailed them again asking where it was. no response. told them i’d reverse the charges if i didn’t get a response. well, i didn’t. didn’t get the light, either.

Placed an order the end of May. Only 2/3 items were shipped with no warning. I followed up and they said the 3rd was back ordered and they’d ship it 7/12… it’s not 8/24, there has been no communication.. and no freaking light…

BEWARE:I purchased a solar light and it did not work at and they did not want to refund me at all so don’t waste your time or money