LIFXReviews of lifx.com

Terrible none existent customer service. Amazing products just an absolute s**t team. They should be ashamed of themselves as a company.

Not only did the lights break after a week, not only did the refund take months of hassle and emails, but a few months after I got my refund, I was messaged by a guy on WhatsApp who I didn't know which freaked me out, he claimed to have purchased my broken lights off eBay and asked me why they were broken, I said who the hell are you because I was obviously quite scared a random guy messaged me on WhatsApp, I'm obviously angry at this point so I contact LIFX who said there would be an internal investigation, I asked them for follow up updates into the investigation and when I asked why they hadn't emailed me in a few months, they closed the case!!! Do not buy from this scam company, not only was the product terrible but I also experienced a major privacy issue.

Just terrible overall the bulbs disconnect about once a week and it takes hours to fix them. Good luck with the customer support too! Just trash in general wouldnt recommend.

I wish i read reviews before buying their crap. Worked for 2 months and stopped. Customer service is none existence dont waste your money. I have sent 5 tickets since 2020 none have been replied. Wish someone could blow them out of the market to administration.

TERRIBLE CUSTOMER SERVICE I am still waiting on my order from last year, I bought it on black Friday in November and still waiting in May with no reply from them on where and if I am going to get it....

Annoyingly bought the GU10 bulbs as these were the only ones that had a long enough neck to fit in the bathroom ceiling recess, I was absolutely duped into wasting a couple of hundred pounds. It’s genuinely embarrassing when the lights cost so much money. All my lights in my entire house have no problem working but the LIFX ones are constantly not turning on or off and it’s driving me crazy, and a quick search of the internet shows you I’m one of many. Don’t spend the money when cheaper less niche brands like Hue actually work. The only positive is how damn bright the lights go.

Bulbs useless after bayonet breaks. I bought a pack of 4 LIFX mini color bayonet bulbs. With a simple twist to take them out of the socket two of the bulbs had broken off their little metal bayonets. It is merely chance that the other two have not broken yet. It is clearly a bad batch. I raised a support ticket with LIFX. After taking pictures and showing serial numbers and giving my order number, they will only try and replace the two. I had to fill in a long warranty form and re-repeat all the information I already gave them from the support ticket. I had to use a magnifying glass to read the very small numbers on the bulbs. The amount of information and boiler plating they require is onerous. This has been an expensive and energy sapping experience. I advise to not purchase from LIFX.

WORST APP EVER