LIFXReviews of lifx.com

Bulb worked great for 6-12 months, they pushed out an automatic update that bricked the bulbs. Came home to rainbow colours in my house and no way to stop it. See other peoples reviews for how the customer service story goes. Pick a different product, your welcome.

I have to agree with the other reviews this item is absolutely not fit for purpose, does not link with alexa, and the lifx website guides don't even match up with what is shown on the app. It does not work with alexa, except for the lucky few who seem to have got it working allbeit temporarily it seems. I also think its disgusting that amazon is not allowing reviews on this item so you cant even warn others about the issue. It says only 'verified' reviews allowed but regardless of whether you purchased it legtimiately from amazon on prime day it still doesnt let you review. This is essentially censorship. After complaining to amazon echo team I got an email back asking me to be patient and see if the developers fix it. Sorry but if you're going to put out these bulbs for a prime day special with the intention of selling tens if not hundreds of thousands of units they should be up to par BEFOREHAND, not try and bang out a quick fix for it after the fact. Is nobody actually TESTING these products or was it just a way of getting rid of dead stock knowing most people won't bother to return for the measly £3 youd get back due to the offer. I feel bad for anyone receiving these bulbs as a christmas gift, you've nothing but a headache ahead.

Absolutely diabolical returns/ warranty process. Every step, every click, every email is designed specifically to make you angry and give up. Shame, as the products are generally quite good. I have gone from a loyal and engaged customer, to a negative promoter. Unusual for me.

I used to love their lights and app, but the latest UI update turned it all into a big waste of time and money. I had to throw them all out, the new app user interface has made them unreliable and unusable. Apple Watch app is even worse. Support is complete garbage. What a scam. If they’d just left it as it was, I probably would have been a lifetime customer, but would recommend to anyone to STAY AWAY!

Just commenting on the bulbs as I have not needed customer service support. Judging by the prior reviews, I hope I won't need the support! I bought them all directly from Best Buy. We have 15 bulbs throughout the inside and outside of our home. Super easy to set up, assign to groups, and use via Alexa or from the app itself. After a short learning curve to adjust to the updated version of the app (preferred the original version), everything runs as expected. Only problems occur after a power outage, then sometimes have to disconnect a bulb and then screw it back in. Usually pairs back up almost immediately. On rare occasion, a light may disconnect from wifi. No idea why. But easy enough to pair again. Really like the color variations, the ability to set different moods, especially with the outdoor bulbs. Cool effects during the different Holidays! No complaints here!

Terrible customer service find another supplier bulbs may be good delivery and service stinks would give them a minus if possible

Wish I could give a review of LIFX customer service, but have not received any. Has been a month now, even with COVID that is a dismal way to treat customers who purchased a premium priced product. I can't and won't be recommending LIFX to anyone in the market for smart bulbs.

Worst customer services ever, they don’t fix the problem they just spam your email with unnecessary information. Total waste of money