LIFXReviews of lifx.com

11 days and no reply about a faulty bulb

One of my strip lights stopped working after a year and they do not reply to my emails. It's been 2 weeks. I have an entire system of lifx lights (12 total) and I am ready to switch to Phillips. I have given them plenty of business over the years and the fact that they can't return my emails is bull.

awful experience. still waiting for a refund from an order never received. have emailed customer support team 3 times but no one replies. how do i get a refund?

Wonderful product, and friendly customer support. Their support can take a few days to respond but I presume that's due to the higher demand because of Black Friday. I've been using LIFX bulbs for a while now, and my only problem was sorted by their team. If you'd like smart lights or to just make your home more modern, I'd recommend LIFX ones as they integrate very nicely with Google Assistant.

Customer service is next to non existent. Only way is to raise a case online, did that 5 days ago still nothing. Have an email telling me their very busy and I’m not forgotten. Doesn’t help when you have 11 lights and they refuse to connect or reset. For cost customer service should be 24hrs max. 7 days so far still no reply from LIFX what a complete waste of money that was, goodbye, I’m done.

Do not buy from LIFX. Their 60 day return guarantee is rubbish. My lights didn’t keep a consistent Wi-Fi connection, so after 3 days I tried to instigate a return. The website forms don’t seem to work. It took 3 weeks and 4 separate emails to receive a reply, and they gave me an Australian address to return to. I finally got that changed to a Dutch address (there is no UK one) so sent the lights back there at a cost of nearly £10. They received them two weeks ago, but refuse to reply to my emails, there is no phone number, and they still haven’t issued me a refund. It has taken 2 months so far. Do not use this cowboy company.

Changed my broadband provider and found my lifx light and alexa weren't talking to each other. Didnt know how to re-set it so they could - so asked for help. Got an email on 9th stating customers are important etc then another later about hard setting routers etc ??? I hadn't a clue re technology and routers never mind hard setting etc so told them that. Got another on 12th stating they are busy so cannot help at moment but having an email stating that - is better than hearing nothing! On the 12th!!!! Got another email and yet again telling me to hard set etc! If I knew how to I would have!! Grr! Waste of time! I have now gone out and bought some Phillips lights as the so called 'customer support' was useless and Phillips are fantastic! Unless you are really technical so dont need help when things go wrong then buy their products but if not - like me! Use Phillips products

Product works perfectly for me now that I have adjusted router settings. One unit (of 8) failed after a year and was replaced without any hassle. Great service.