Lift Down Reviews | Read Customer Reviews of liftdown.com

Lift Down Reviews | Read Customer Reviews of liftdown.com

Lift Down reviews

789 approved reviews, newest moderated first

Dean B.
Mar 22, 2025
Terrible quality
UPDAGE 27.03.25 The vendor tried to have the review removed, Trustpilot upheld the review. They've asked for the order number which is #142586 placed on 11th March, clearly in my name and address. Made in China rubbish, terrible quality, took ages to arrive and looks nothing like the photos. Stitching all over the place, flimsy quality. Cannot believe I fell for yet another Instagram scam 🤦‍♂️
Response from Lift DownMar 27, 2025
Hi, We take all feedback seriously and always want our customers to be happy with their purchase. However, we weren’t able to find any order under your name or any details that match what you’ve described. If you did place an order with us, we’d be happy to look into it—just reach out with your order number. We understand that people have strong opinions online, but reviews should reflect real experiences. We work hard to provide quality products and a positive customer experience, and we ask that reviews remain honest and constructive. - Lift Down Team
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Danny P.
Mar 17, 2025
Cheap materials and poor build quality
The $28.99 I spent resulted in a cheap looking cap. The stitching is misaligned and the materials are thin and poor quality. The cap was shipped to the UK and took 10 days to arrive. I could have bought a cap of the same (poor) quality for £5 from a local street vendor.
Response from Lift DownMar 27, 2025
Hi Danny, Thanks for your feedback. At Lift Down, we invest in paying fair wages and working with skilled teams to ensure our products are made to a high standard. Every cap is individually inspected before it ships — we're not cutting corners to make the cheapest product out there. As for the 10-day shipping to the UK, that’s standard for international orders If the cap you received has misaligned stitching, that’s not typical of our quality standards — feel free to send us photos and we’ll take a closer look. But if you were simply looking for the cheapest possible option, we’re probably not the right brand. - Tarrik
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midtownmatt
Mar 12, 2025
Terrible product fulfillment
Place my order on Feb 25. Shipping was to take max seven business days. As of March 12 the order hasn't shipped - 11 business days later.
Response from Lift DownMar 17, 2025
Hi there, Sorry to hear about the delay with your order. We typically ship all orders within 2 business days, so waiting more than 2–3 business days for shipment does sound unusual. It’s possible there was a technical issue with the tracking updates. Please reach out to us at [email protected] and we’ll assist you right away. - Tarrik
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WickD
Mar 10, 2025
Classic look, no logos, so comfortable.
Fast service, comfortable hat, timeless look. Love not having logos all over my hat. Nice and clean.
Response from Lift DownMar 10, 2025
Hi there, Thank you so much for the feedback! We're glad to hear you're enjoying your new Classic Caps. If you have any questions or concerns, feel free to reach out to our support team — we're here to help. - Tarrik
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Janice
Mar 8, 2025
To many dark slubs in the wool turning…
To many dark slubs in the wool turning cream color into spec’s! Not as pictured!
Response from Lift DownMar 10, 2025
Hi Janice, Thank you for taking the time to leave a review. We're sorry to hear you're not happy with the Oat White Wool Cap. Please feel free to email us — we'd be happy to exchange it for another color of your choice. - Tarrik
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nancy
Mar 8, 2025
A good product.
A good product.
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David
Mar 1, 2025
Beautiful well quality caps
Easy to order. Its exactly like described. Caps are well made, good quality and construction. Excellent.
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michael
Mar 1, 2025
No shape or structure to the hat
No shape or structure to the hat. It's as floppy as a pancake. Plus I don't care for the lower profile of most of the hats you see these days. Prefer a taller crown but you can't find them. The picture made it look like it was taller but I should have known better. Haven't looked yet but I'm sure it was made in some third world country. Won't be buying again. I won't knowingly buy things made in China.
Response from Lift DownMar 3, 2025
Hi Michael, Sorry to hear the cap wasn’t what you were looking for. Our Classic Caps are designed to be unstructured for a relaxed fit, but if you're looking for something with more shape and a taller crown, we’d recommend checking out our Breeze or Cruise Caps. Feel free to reach out—we’d be happy to help you find a better fit! - Tarrik
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