Daniel
Great customer service.
Shipping was fast. The hat arrived in a normal box but when I opened it the hat was as flat as a pancake. I know this is an “unstructured” hat but it looks like a cabby hat when I put it on. Nothing like the images on the website. Update: I returned the hat and they shipped me a replacement at no charge to me. Customer service is excellent. Although my experience wasn’t great I will consider them in the future for another hat.
Response from Lift DownMar 3, 2025
Hi Daniel, Sorry to hear that your hat arrived in that condition! It sounds like it may have been damaged in transit, which can occasionally happen during shipping. Of course, we’re happy to replace it free of charge—just reach out, and we’ll get it sorted for you! - Tarrik




