LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Hospital & Emergency · Princeton, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Great
Hospital & Emergency · Irvington, New Jersey
Great
2,864 approved reviews, newest moderated first
customer
I haven'received it yet .what.whatss going on
Response from LifeStationJul 3, 2025
We understand how important it is to receive your order promptly. According to the USPS tracking information, your package is on schedule and is expected to be delivered today. If you don’t see it by the end of the day, feel free to contact us directly and we’ll be happy to assist further. We appreciate your patience!
Cynthia H.
Thomas was very nice and helpfull 5 star sevice
Response from LifeStationJul 3, 2025
We're thrilled to hear that Thomas was kind and helpful, and that you received 5-star service. We'll be sure to pass along your kind words to him! Thank you for taking the time to share your experience.
Diane S.
It was a very easy process. Individual very knowledgeable and professional.
Response from LifeStationJul 3, 2025
Thank you for taking the time to leave a 5-star review!
Dewanna
The experience was great and it was explained in a way that I could understand.
Response from LifeStationJul 3, 2025
We're so glad to hear that your experience was great and that everything was explained clearly. Helping you feel informed and comfortable is exactly what we aim for. Thank you for the review!
P J.
very fast and effective great customer service
Response from LifeStationJul 3, 2025
Thank you for the 5-star review!
Amy
I initially thought everything went well. However in later calls I realized I hadn't "bought" a medical alert device as you stated here. I was only renting one. I thought I was just paying for the service. I also thought that since I was paying and ordering the device for my mother, I could sign the agreements. Then I found out that she had to be the one to sign. She agreed to use the device, but she isn't wanting to sign paperwork or contracts/agreements. There is just WAY too much inconsistency and confusion about what your service is and how things work.
Response from LifeStationJul 2, 2025
Thank you for sharing your feedback. I appreciate you taking the time to speak with me about your concerns. Please know that your experience has been noted and will be given thoughtful consideration. As we discussed, the monthly fees are for the monitoring service itself—not the purchase of the device. We understand your concerns regarding the agreement; however, the end user’s acknowledgment is required to ensure we have their consent to provide emergency support services. Your input is extremely valuable to us as we continue working to make our process clearer and more transparent.
customer
Informative,knowledgeable about products and my rep Sherry was very nice, courteous and empathetic. Overall pleasant experience during these trying times.
Response from LifeStationJul 2, 2025
Thank you for sharing your experience! We're so glad to hear that Sherry was informative, knowledgeable, and showed kindness and empathy throughout your conversation. It's wonderful to know she helped make things a little easier during these trying times. We truly appreciate your feedback!
lynn G.
Did not receive it
Response from LifeStationJul 3, 2025
Thank you for your feedback. According to USPS tracking, your package was delivered on July 1st. We're happy to see that your equipment was successfully setup and tested. If you need further assistance, please don’t hesitate to reach out. We're here to help and want to ensure you’re fully satisfied with your experience.