LifeStationReviews of lifestation.com

My son, who is incapacitated by advanced MS refused to use the device. I have returned it without removing it from the box in which it was sent. I have called LifeStation, a representative led me to believe I would not receive any refund, and would continue to be billed until they receive the unused device. What more can I say?

Do not listen to customer Thank you for contacting me about my concerns, it is a very positive thing that you listen and will make my experience to continue to be positive about doing busy with your company. We have been a client of yours for a while, this is the first time I have been unhappy. Thanks again for your time and response to our concerns.

HORRIBLE HORRIBLE HORRIBLE, NEVER USE THIS COMPANY. MY MOTHER PAID FOR SERVICE FOR A YEAR BEFORE WE (WE, NOT THEY) REALIZED SHE WAS NOT BEING PROTECTED

I don't know where to begin with this review. My elderly mother has started a history of being a fall risk. I received the Life Station equipment on 3/21/07 and 3 days later my mother fell and she pressed the button. Within minutes I received a phone call from your operator and minutes later the local ambulance arrived. That all took place at 7:30am in the morning. I was to meet my mother that day for lunch at 1:30. If it wasn't for life station I would have found her on the floor after her being there for 6 hours. Thank you, thank you, thank you, thank you.

Mixed bag of results. The product worked well, when it worked, and did help my father out a few times when he fell. Primary concern was when we upgraded his unit to one that would activate automatically when he fell. The new pendant arrived in the mail, no notice to me, no instructions included. Dad replaced his previous non-fall sensing pendant with the new pendant. A few weeks later he fell - and the sensor failed to trigger an alarm. Further, the pendant button did not work either. Turns out the new pendant needed to be synced with the base unit - but the box it was received in contained no such instructions and the person I spoke to on the phone when ordering it also made no such indication. Simple fix to what could have been a life threatening issue. Update 5/1/17 - Lifestation just posted the response below saying they were glad we were able to talk and looking forward to continued monitoring. They did call me and I told them I did not have time to speak to them at that moment (I was driving). We DID NOT discuss what happened, they did not address my concern and they never tried to call back or left another message. My father is deceased as I write this, so No, I do not look forward to continued monitoring. Clearly they are trying to close the loop on this for the Internet hoping that I never looked back and read their response. Disappointing. No idea if the issue was ever addressed. I have reduced rating to 2-stars because of this dishonest response. Update 5/3/17 - Just spoke with LifeStation again. Clearly they are a company that takes feedback seriously and tries to follow up on issues, which I appreciate. They explained that normally all new devices are shipped with activation instructions (despite my experience) and that once a new device is shipped they allow customers some time to activate the device on their own and will then call if the device is not activated. We compared our records (they keep excellent records) and confirmed that the time between my request for the new pendant and my father's undetected fall was 8 days, including shipping time. As I called after the fall to activate the device they had not yet had the opportunity to follow up with my father and ask if he was having any issue activating it. This seems a reasonable response. They also assured me that they would follow up with their warehouse to make sure new pendants are being shipped with activation instructions. I have recommended them to others since my father passed away and will continue to do so. Thanks for the follow up.

Very good company and I know my sister can get help when needed

I researched the best home help alert companies before selecting Life Station. For the price, courtesy, responsiveness, this was the best selection. The pendant could be worn in the shower, a must, since many falls involve the bathroom. The staff was kind and courteous. We ended the program when Mother required round the clock care, until then we were happy to have the added security of Life Station.

Always responsive on the phone. Never had any problems just times to Check in or ask questions. Dry helpful and courteous.